Dispensary Lead & Customer Experience Coach

Vireo Health, Inc.; Burnsville (MN); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401k with employer match

Job summary

Vireo Health, Inc. is seeking a Dispensary Supervisor I in Minnesota to lead frontline teams, mentor staff, and maintain exceptional customer service. You will oversee daily store operations, support onboarding, and step in as Manager on Duty as needed.

The role emphasizes service excellence, compliance, and a hands-on approach to retail operations, with a flexible 40-hour schedule including weekends, nights, and holidays.

Qualifications

• Minimum 1+ years of retail leadership or management experience.
• Must be 21 years or older.
• Strong communication and customer service skills.
• Ability to perform under pressure in a fast-paced environment.
• Open to constructive feedback and development.

Responsibilities

• Lead frontline team in day-to-day operations and customer service excellence.
• Mentor new hires and support onboarding.
• Step up as Manager on Duty when needed.
• Coach staff and address escalated customer concerns with empathy.
• Ensure security, cash handling, and drawer accuracy.

Skills

Retail leadership

Customer service

Communication

Leadership

Tools

POS systems

Job description

Vireo Health, Inc. is seeking a Dispensary Supervisor I in Minnesota to lead frontline teams, mentor staff, and maintain exceptional customer service. You will oversee daily store operations, support onboarding, and step in as Manager on Duty as needed.

The role emphasizes service excellence, compliance, and a hands-on approach to retail operations, with a flexible 40-hour schedule including weekends, nights, and holidays.