Dispensary Supervisor I

Vireo; Burnsville (MN); Vor Ort; USD 34.000 - 37.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical benefits

401k with match

Paid time off

Wellness days

Volunteer hours

Zusammenfassung

Vireo Health in Minnesota is seeking a Dispensary Supervisor I to lead the frontline team, ensure exceptional customer service, and support daily store operations. This hands-on role requires mentorship, attention to detail, and the ability to step in for the General Manager when needed.

You will coach staff, resolve escalated customer concerns, drive sales, manage cash and drawer accuracy, and uphold all security and Minnesota regulations.

Qualifikationen

• Must be 21 years or older
• Minimum 1+ years of retail leadership or management experience
• Strong communication, customer service and leadership skills
• Able to work weekends, nights and holidays

Aufgaben

• Lead frontline team in day-to-day operations and ensure service excellence
• Mentor new hires and support onboarding
• Oversee store operations in absence of senior roles
• Coach staff and handle customer/patient concerns
• Drive sales and upsell during shifts
• Open and close the store and manage cash flow
• Ensure compliance with Minnesota regulations and company policies
• Verify IDs and handle POS transactions

Kenntnisse

Retail leadership

Customer service

Team mentorship

Communication skills

Tools

POS systems

Inventory tracking

Jobbeschreibung

At Vireo Health, we’re not just another cannabis company—you’re a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it.

We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non-profit partnerships, we’re building more than a business—we’re building a community.

As we rapidly expand nationwide, we’re looking for talented, driven, and passionate people to join us. If you’re ready to turn your passion into a career, let’s grow the future together.

What the role is about:

We are seeking an energetic and experienced Dispensary Supervisor I to join our team! The Dispensary Supervisor I is responsible for leading the frontline team in day-to-day operations, ensuring exceptional customer service, and supporting retail execution. This role emphasizes mentorship, service excellence, and a hands‑on approach to store operations. In the absence of the General Manager and Dispensary Supervisor II, the Dispensary Supervisor I must have the ability to oversee all store operations.

What impact you’ll make:

• Guide the crew through day-to-day operations with confidence by supporting all Patient Care Coordinators and Customer Service representatives, as assigned by store leadership based on staffing and business needs
• Mentor new hires and support onboarding like a pro
• Step up as Manager on Duty when needed
• Deliver real‑time coaching and occasional course‑correction to help your team grow
• Tackle escalated customer/patient concerns with grace and empathy
• Set the gold standard for service—then train others to meet it
• Keep our service game strong and consistent, every shift
• Keep front of house shelves stocked
• Assist with product delivery intake as needed
• Ensure smooth, accurate drawer operation every time
• Approve returns and discounts with integrity
• Follow proper procedures to keep our cash flow secure
• Verify IDs, intake info, and track products with precision
• Utilize POS and inventory tracking systems
• Educate both staff and customers on cannabis strains, products, and consumption methods
• Owning the sales floor by assisting customers through the ordering process from start to finish
• Drive sales by encouraging upselling and highlighting current promos
• Open and close the store
• Adhere to and uphold all security measures and safety policies
• Support the dispensary management team in ensuring company standards, compliance policies and Minnesota state regulations are followed
• Must be able to work a flexible schedule 40 hours a week to include weekends, nights and holidays

What you’ve accomplished:

• Must be 21 or older
• Minimum 1+ years of retail leadership or management experience
• Must be proactive, with a strong work ethic, attention to detail, strong communication, customer service and leadership skills
• Meet timeliness consistently in fast paced environment and be able to effectively work under pressure
• Continuously open to constructive, developmental feedback
• Ability to use standard office equipment and computer software
• Must pass all required background checks
• Must be and remain compliant with all legal and company regulations for working in the industry
• Requires open availability working days, nights, and weekends. Ability to work full‑time, reliable, responsible, and dependable attendance
• Candidates must have the ability to stand for extended periods, climb a ladder and to move and handle boxes of products/merchandise (weighing up to 50 pounds) and fixtures throughout the store, which entails lifting, and perform all functions as set forth above

What we offer:

• Compensation: $25-27hr
• Competitive benefits offered: Medical, dental, vision, HSA/FSA Dependent Care, life that begin on the first of the month after you start
• 401k program with a 3% employer match after six months of employment
• 11 days of accrued PTO in addition to two wellness days & volunteer hours in your first year

Why Choose Vireo?

Life’s too short to work somewhere that doesn’t ignite your passion. The cannabis industry is fast‑paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture.

At Vireo Health, we’re pioneering the future of cannabis with a team that’s as dynamic as the industry itself. Here, you’ll find a workplace that’s collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives.

Whether you’re cultivating the highest‑quality plants, crafting cutting‑edge products, or shaping unforgettable customer experiences, you’ll be part of something bigger. If you’re looking for a career that’s exciting, meaningful, and full of growth, let’s build the future of cannabis together.

• A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future
• Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do
• Employee Perks: Enjoy competitive pay and benefits, paid time off and employee discounts
• Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve.

EEO Statement

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com