Dispensary Key Holder — Customer Experience Lead

City of Lincoln; Fort Myers (FL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k)

Job summary

Fluent is seeking a Key Holder for its Fort Myers dispensary, focused on delivering exceptional customer experiences and product guidance to patients. You will work with the store team to match doctor recommendations with Fluent products and drive loyalty.

You will review product knowledge, support cash handling and inventory, and escalate issues to supervisors while maintaining a welcoming environment for patients and staff.

Qualifications

• Minimum 2 years in customer service or sales
• Experience with MS Office
• Experience as Fluent Curator

Responsibilities

• Open and close the store and handle cash securely
• Deliver great customer experiences and engage with customers
• Perform daily inventory, receive deliveries, and secure the dispensary
• Activate or deactivate alarms
• Conduct batch inventory counts
• Record customer interactions and resolve issues with supervision
• Maintain clean, organized dispensary for patients
• Stay knowledgeable on product guide and medical cannabis benefits
• Communicate status to supervisors

Skills

Customer service

Sales

MS Office

Fluent Curator

Communication

Education

High school

Tools

MS Office

Job description

Fluent is seeking a Key Holder for its Fort Myers dispensary, focused on delivering exceptional customer experiences and product guidance to patients. You will work with the store team to match doctor recommendations with Fluent products and drive loyalty.

You will review product knowledge, support cash handling and inventory, and escalate issues to supervisors while maintaining a welcoming environment for patients and staff.