Dispensary Associate-PT (Collinsville)

Ascend Wellness Holdings (CSE: AAWH.U / OTCQX:AAWH); Collinsville (IL); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Flexible schedules

2 weeks paid time off (PTO)

Job summary

Ascend Wellness Holdings in Collinsville is hiring Part-Time Dispensary Associates to guide customers through the cannabis purchasing experience with informed recommendations. The ideal candidates are adaptable, personable, and focused on providing an exceptional customer service.

This role consists of 15–29 hours per week requiring flexibility during evenings and weekends. Great perks include paid time off and a positive work environment.

Experience in retail or cannabis retail is preferred!

Qualifications

• Must be at least 21 years of age.
• Retail experience preferred; cannabis retail experience a plus.
• Must comply with any and all regulatory requirements for working in the cannabis industry.

Responsibilities

• Guide customers through the cannabis purchasing experience.
• Deliver best‑in‑class customer experience.
• Maintain operational integrity and compliance throughout the store.
• Ensure the sales floor is stocked and displays are accurate.

Skills

Exceptional customer service skills

Computing knowledge

Time-management skills

Positive attitude

Detail-oriented

Education

High school diploma or GED

Tools

Cannabis POS software

Job description

Ascend Wellness Holdings (AWH) of Collinsville is looking to hire Part‑Time Dispensary Associates!

Our workforce will reflect the diversity of the City. We are looking to build a world‑class team that will shape the future of cannabis by hiring hard‑working, passionate people with exceptional customer service skills.

Are you personable, adaptable in a fast‑paced atmosphere and a team player? Would you like to advance your retail career with a company that values its employees and the community? If so, please read on!

We offer great perks, including flexible schedules, 2 weeks of paid time off (PTO) for full‑time staff and swag. This is a great retail opportunity with a cannabis dispensary – apply today!

Job Summary

The Dispensary Associate guides customers through the cannabis purchasing experience, making informed recommendations based on desired outcomes, providing accurate product descriptions, and operating with a high level of accuracy in a fast‑paced environment.

The Part‑Time Dispensary Associate works 15–29 hours per week and must have flexibility to work weeknights and weekends.

Primary Responsibilities

• Deliver best‑in‑class customer experience while maintaining operational integrity and compliance throughout the store
• Guide customers through sales transactions while offering advice and knowledge as needed or requested
• Ensure the sales floor is stocked, displays and menus are up‑to‑date and accurate, and the store is well maintained
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick‑up
• Promote a work environment that is positive, customer‑service oriented, and compliant with established policies and procedures
• Continuously develop product knowledge to offer customers the most up‑to‑date information and advice
• Respond to customer inquiries in store, online, and over the phone
• Accurately use and maintain the point of sale (POS) system in person and over the phone
• Accurate cash handling, customer cart management, and ringing of customer transactions
• Accurate and timely data entry of customer information
• Strive to achieve team and individual performance goals
• Verify proper paperwork, documentation, and required identification for customers
• Execute inventory, visual merchandising, marketing, customer service, or other in‑store operations as directed by Store Leadership
• Report any observed inconsistencies or hazards to Store Leadership
• Maintain a clean, organized, safe and inviting store environment
• Complete store opening and closing checklists

Job Requirements

• Must be at least 21 years of age
• High school diploma or general education degree (GED)
• Retail experience preferred; cannabis retail experience a plus
• Exceptional customer service skills
• Knowledge of basic computer skills
• Cannabis point of sale (POS) software a plus
• Positive attitude, team player and strong work ethic
• Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
• Must comply with any and all regulatory requirements for working in the cannabis industry
• Must have excellent organization and time‑management skills
• Must be focused and pay close attention to detail
• Must be able to internalize training and follow instructions
• Must be able to communicate clearly and effectively

Physical Demands

The position requires standing, walking, sitting, using hands to handle or feel objects, reaching with arms, balancing, stooping, kneeling, crouching, or crawling; talking or hearing; and occasionally lifting or moving up to 25 pounds. Vision requirements include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Company Overview

Ascend Wellness Holdings, Inc. (AWH) is a vertically integrated cannabis cultivator, processor, and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio, and Pennsylvania. We are committed to providing a premium, customer‑focused retail experience that sets a new standard for excellence and emphasizes health and wellness.

EEO Statement

Ascend Wellness Holdings, Inc. (AWH) and its subsidiaries are an equal‑opportunity employer and celebrate our differences. We do not discriminate in hiring based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.