Dispensary Associate

Texasoriginalcc; Plano (TX); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, Dental, Vision

Telehealth – Medical

401(k) with company matching

Paid Vacation

Paid Sick Leave

Paid Holidays

Bereavement leave

Pre-Tax Flexible Spending Accounts

Basic Term Life Insurance and AD&D

Travel Reimbursement

Gym Reimbursement up to $50/month

& More

Job summary

Texas Original Compassionate Cultivation in Plano, TX is seeking a front-line customer care associate to engage patients, process transactions, and deliver exceptional service.

You will handle patient inquiries, educate about the Compassionate Use Program, maintain inventory and POS accuracy, and comply with state and company policies.

This full-time, on-site role offers a stable schedule Wednesday through Sunday with benefits including medical, dental, vision, 401(k), paid time off.

Qualifications

• High school diploma/GED required.
• 2+ years’ experience in a retail, service industry or customer service role is required.
• Strong sense of professionalism and compassion required.
• Excellent interpersonal, verbal, and written communication skills.
• Must be able to obtain State approved credentials and pass criminal background check.
• Open/flexible availability is required.
• Ability to stand/walk for a full 8-hour shift.

Responsibilities

• Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions.
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary.
• Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures.
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time.
• Commit to being the Gold Standard in customer service by building and maintaining customer relationships.
• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s).
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original.
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules, and HR policies.
• Contribute to team environment and company advancement in alignment with Texas Original direction.
• Other duties as assigned

Skills

Customer service

Communication

Professionalism

Stand/walk 8 hours

Flexible availability

Education

High school diploma/GED

Tools

POS systems

Job description

Responsibilities and Duties:

• Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary
• Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
• Commit to being the Gold Standard in customer service by building and maintaining customer relationships
• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules, and HR policies
• Contribute to team environment and company advancement in alignment with Texas Original direction
• Other duties as assigned

Qualifications and Skills:

• High school diploma/GED required
• 2+ years’ experience in a retail, service industry or customer service role is required
• Strong sense of professionalism and compassion required
• Excellent interpersonal, verbal, and written communication skills
• Must be able to obtain State approved credentials and pass criminal background check
• Open/flexible availability is required
• Ability to stand/walk for a full 8-hour shift

$18 - $18 an hour

This position is Wednesday - Sunday

Benefits Package:

• Medical, Dental, Vision
• Telehealth – Medical
• Telehealth – Mental Health Counseling
• 401(k) with company matching
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Bereavement leave
• Pre-Tax Flexible Spending Accounts
• Basic Term Life Insurance and AD&D
• Travel Reimbursement (if applicable)
• Gym Reimbursement up to $50/month
• & More

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.