Dispensary Agent

Battle Green; Garfield Heights (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Time Off

Casual dress code

Life Insurance

Disability insurance

Employee Assistance Program

Company discount

Job summary

Battle Green is seeking a Dispensary Agent in Garfield Heights, OH. You will greet customers, guide them through their cannabis education journey, and help maintain accurate records and displays in a fast-paced retail setting.

You will be part of the Sales department, reporting to the General Manager, with a focus on customer service, compliance, and teamwork. This role requires 21+ and registration as a cannabis agent, and offers a competitive hourly wage.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality experience.
• Must be 21 years of age and able to register as a cannabis agent with the state.
• Ability to lift up to 30 pounds unassisted and stand/walk 5+ hours per day.

Responsibilities

• Greet customers and patients with a positive attitude.
• Assist customers through cannabis education journey.
• Build relationships to promote regular store visits.
• Collaborate with team in a fast-paced retail setting.
• Provide information on product types, methods and efficacy.
• Stay educated on cannabis regulation and store procedures.
• Support managers and other agents as needed.
• Maintain a clean, organized workstation and storefront.
• Review online orders for accuracy before pickup.
• Keep METRC stock records up to date.

Skills

Customer-facing

Retail experience

Cannabis regulations

Communication

Age 21+

Education

High School Diploma or equivalent

Tools

METRC

Microsoft Office

Job description

Dispensary Agent

Department: Sales

Employment Type: Full Time

Location: Garfield Heights, OH

Reporting To: General Manager

Compensation: $17.00 / hour

Description

The Dispensary Agent is a key team member at our dispensary and is responsible for providing unique customer service experiences, educational consulting, and in some cases patient record management

The daily grind:

• Greet customers and patients with a smile and positive attitude.
• Assist customers and patients navigate through their cannabis education journey.
• Build lasting relationships with regular patients/customers to promote regular store visits.
• Partner with team members in a fast-paced, dynamic retail environment.
• Provide patients and customers alike with information on types, methods, and efficacy of various cannabis products (we do not provide medical advice).
• Continue on-going cannabis education and training.
• Provide support to managers and other Dispensary Agents as needed.
• Maintain a clean, organized, and sanitized workstation/store front.
• Review online orders to ensure accuracy before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Stock, merchandise, and replenish displays of regulated and unregulated inventory.
• Process transactions at the POS and ensure the state monitored inventory system (METRC) accurately updates the amount of product available.
• Expected to be to work all scheduled workdays, during scheduled hours and report to work on time.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality (customer-facing) experience.
• Must be 21 years of age and able to register as a cannabis agent with the state.
• Capable of lifting up to 30 pounds unassisted, stand and walk in excess of 5+ hours per day.
• Ability to squat, kneel, bend over, and reach with little or no assistance.
• Comfortable working in a demanding high-volume, fast-paced retail environment.
• Desire to learn about cannabinoids, terpenes, and product application/consumption methods.
• Ability to use office equipment (computers and printers) and their included software i.e. Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Benefits

• Medical, Dental, and Vision Benefits
• Paid Time Off
• Relaxed/Casual Dress Code
• Life Insurance
• Short & Long Term Disability
• Employee Assistance Program
• Company Discount