Dispensary Agent

TerraSana; Garfield Heights (OH); On-site; USD 46,838,000 - 52,349,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

Paid Time Off

Relaxed/Casual Dress Code

Life Insurance

Short & Long Term Disability

Employee Assistance Program

Company Discount

Job summary

TerraSana in Garfield Heights, OH is seeking a Dispensary Agent to join our Sales team. You will greet customers, assist on their cannabis education journey, and help ensure accurate transactions while maintaining compliant operations.

This full-time role requires 1–2 years retail experience, the ability to lift 30 pounds, and a friendly, professional demeanor. You will work with METRC and POS systems, support managers, and contribute to a clean, compliant store environment.

Qualifications

• High School Diploma or equivalent.
• 1–2 years retail or hospitality experience.
• Must be 21+ and eligible to register as cannabis agent.
• Capable of lifting up to 30 pounds and standing 5+ hours daily.
• Comfortable working in a high-volume, fast-paced environment.
• Willingness to learn about cannabinoids, terpenes, and product applications.

Responsibilities

• Greet customers and patients with a friendly attitude.
• Assist customers on their cannabis education journey.
• Build relationships to encourage repeat store visits.
• Provide information on products and methods (not medical advice).
• Maintain a clean, organized workstation and front store.
• Process transactions at the POS and update METRC inventory.

Skills

Customer service

Retail experience

Physical stamina

Cannabis knowledge

Education

High School Diploma

Tools

Word

Excel

Job description

Dispensary Agent

Department: Sales

Employment Type: Full Time

Location: Garfield Heights, OH

Reporting To: General Manager

Compensation: $17.00 / hour

Description

The Dispensary Agent is a key team member at our dispensary and is responsible for providing unique customer service experiences, educational consulting, and in some cases patient record management

The daily grind:

• Greet customers and patients with a smile and positive attitude.
• Assist customers and patients navigate through their cannabis education journey.
• Build lasting relationships with regular patients/customers to promote regular store visits.
• Partner with team members in a fast-paced, dynamic retail environment.
• Provide patients and customers alike with information on types, methods, and efficacy of various cannabis products (we do not provide medical advice).
• Continue on-going cannabis education and training.
• Provide support to managers and other Dispensary Agents as needed.
• Maintain a clean, organized, and sanitized workstation/store front.
• Review online orders to ensure accuracy before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Stock, merchandise, and replenish displays of regulated and unregulated inventory.
• Process transactions at the POS and ensure the state monitored inventory system (METRC) accurately updates the amount of product available.
• Expected to be to work all scheduled workdays, during scheduled hours and report to work on time.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality (customer-facing) experience.
• Must be 21 years of age and able to register as a cannabis agent with the state.
• Capable of lifting up to 30 pounds unassisted, stand and walk in excess of 5+ hours per day.
• Ability to squat, kneel, bend over, and reach with little or no assistance.
• Comfortable working in a demanding high-volume, fast-paced retail environment.
• Desire to learn about cannabinoids, terpenes, and product application/consumption methods.
• Ability to use office equipment (computers and printers) and their included software i.e. Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Benefits

• Medical, Dental, and Vision Benefits
• Paid Time Off
• Relaxed/Casual Dress Code
• Life Insurance
• Short & Long Term Disability
• Employee Assistance Program
• Company Discount