Dispatcher/Warranty Clerk

Porsche Westlake; Thousand Oaks (CA); On-site; USD 22,041 - 49,593; Full time

Benefits offered by this job

Health coverage

401(k) retirement plan

Professional development

Employee assistance program

Vacation and holidays

Flexible spending account

Employee discounts

Job summary

Porsche Westlake in Thousand Oaks, CA seeks a Dispatcher/Warranty Clerk to support the Service Department. You will coordinate dispatch, manage warranty claim submissions, and maintain accurate documentation to ensure smooth shop operations.

This role offers competitive hourly pay, professional development, and a benefits package including health coverage, 401(k), and paid time off. Experience with warranty processes and dealer systems is preferred.

Qualifications

• Graduate of a technical program or equivalent experience with automotive administration.
• Strong understanding of warranty claim processes and documentation.
• Experience with dealership service operations is a plus.

Responsibilities

• Coordinate dispatch to optimize shop productivity and technician skills.
• Input and manage warranty claims accurately and timely.
• Maintain repair logs and monitor RO status and completions.
• Communicate job status to Service Consultants, Advisors, and clients.

Skills

Dispatch coordination

Warranty claims

Documentation

Education

UTI/Technical School graduate

Driver license

High school diploma

Job description

Dispatcher/Warranty Clerk

Become aRusnak! Join Rusnak Auto Group, a leading automotive organization with over 60 years of success serving Greater Los Angeles and Southern California. We are proud to offer a dynamic, diverse, ethical, and professional workplace where dedicated team members thrive while representing some of the world's most sought-after luxury automotive brands.

About the Role

Our Porsche dealership in Westlake is seeking a Dispatcher/Warranty Clerk. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by coordinating claim submission and warranty receivables recovery and all associated documentation in a professional, timely and accurate manner to achieve individual proficiency goals established by management to support strategic plan objectives. In addition, you will be assisting with the growth and performance of the Service Department to achieve strategic goals.

Compensation: $16.50/hr. - $36.00/hr.

*Compensation will be based on experience and skill level.

Benefits

• Professional Development
• Competitive Pay
• Comprehensive Health Coverage (Medical, Dental, Vision, Life, LTD)
• Employee Assistance Program
• 401(k) Retirement Plan
• Sick Pay, Vacation, and Holiday PayEmployee Wellness Program
• Flexible Spending Account
• Employee Referral Bonus Program
• Employee Discounts/Perks

Effectively and Efficiently Assists with Coordinating Dispatch and Repair Activities

• Successfully implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Reviews job status frequently, logging status, and reporting any change in time to the appropriate Service Consultant/Advisor and/or Client.
• Maintains an organized and up-to-date repair log.
• Reviews Service Technician Repair Orders (ROs) to ensure that assigned work has been performed and the RO has been properly completed; opens and closes repair orders.
• Monitors repair activity represented in ROs for consistent application and compliance with established Company policies, procedures, processes, and practices.
• Prioritizes and quickly processes work as needed to meet Client promise times.
• Ensures concise and clear communication with all internal and external Clients; communicates job status with the next shift Supervisor.
• Ensures that Service Technicians follow warranty material disposition procedures as required.
• Prepares a list of needed Service Department equipment, supplies and required repairs; reviews list with the Service Manager as needed.
• Coordinates parts requirements with the Parts Department; promptly contacts Client to schedule an appointment upon receipt of special order parts.
• Advises Parts Manager and Service Manager of repetitive shortages.

Efficiently and Effectively Coordinates Claims Input and Warranty Claim Administration

• Ensures claims are input correctly and on a timely basis with all relevant information included.
• Seeks out and understands all manufacturer’s publications relevant to warranty claim administration.
• Maintains accurate knowledge on all warranty claim processes and procedures.
• Ensures repair order document storage complies with established corporate, legal and manufacturer’s retention requirements.

Consistently Works to Ensure Warranty Processes Are Maintained

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies claim criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Resubmits all rejected claims promptly or receives authorization to write them off.

Qualifications

Education/Licenses/Certifications/Qualifications

• Universal Technical Institute (UTI) or Technical School graduate, or equivalent training and experience, plus three (3) years’ progressively responsible experience preferred.
• Current California Driver License with clean Department of Motor Vehicle driving record.
• High school graduate or equivalent;
• Automotive administrative experience preferred.

We are committed to providing equal employment opportunities to all applicants and employees without regard to race, ethnicity, color, religion, creed, national origin, ancestry, sex, pregnancy (including childbirth, breast feeding and related medical conditions), age, disability, citizenship status, veteran and uniform service member status, protected medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain required employment statistics on applicants.

The Company will provide a reasonable accommodation for any known physical or mental disability of a qualified individual to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. Please inform the Company’s Human Resources representative if you need assistance completing any forms or to otherwise participate in the application process.

Please provide complete information. An incomplete application may affect your consideration for employment.