Dispatcher University Police

National Police; Frankfort (KY); On-site; USD 32,000 - 44,000; Full time

Job summary

Kentucky State University is seeking a Dispatcher for University Police to answer incoming calls, dispatch officers, and monitor police radio alarms. The role involves operating the NCIC system, performing light clerical duties, and supporting communications between patrol units and the community.

Under direct supervision, you will handle telephone inquiries, log incidents, and assist with data entry using Microsoft Office and Banner as needed.

Qualifications

• High school diploma or GED; no prior related work experience required.

Responsibilities

• Answer incoming calls and dispatch officers.
• Monitor alarms and radio systems for university buildings.
• Broadcast orders to patrol units and relay instructions.
• Operate NCIC to run checks on vehicles or persons.
• Record calls and input data into the computer/logs.
• Relay messages between officers and the community.
• Perform receptionist duties and handle walk-ins/phone traffic.
• Carry out clerical tasks including daily log and filing.
• Assist with administrative tasks using Microsoft Office and Banner.

Skills

Telephone consoles

Communication under stress

Records maintenance

Computer literacy

Data entry

Receptionist skills

Alarm systems

Office skills

Radio dispatch

Message taking

Education

High school diploma or GED

Tools

NCIC computer

Microsoft Suite

Banner

Job description

TITLE: Dispatcher

DEPARTMENT: University Police

REPORTS TO: Communications Supervisor

CLASSIFICATION: Staff-12 months

EFFECTIVE DATE: TBD

STANDARD WORK HOURS: 40 hours per week

EMPLOYMENT STATUS: Full-Time

EMPLOYMENT CLASSIFICATION: Non-Exempt

JOB SUMMARY:

Under direct supervision, answers incoming calls, dispatches officers, and monitors police radio alarms. Operates National Crime Information Center (NCIC) computer. May perform clerical duties as assigned.

ESSENTIAL JOB FUNCTIONS:

• Receives telephone calls concerning crimes, emergencies, and other requests for police assistance.
• Monitors fire and burglar alarms and alarm systems for all university buildings.
• Broadcasts orders to patrol officers in the vicinity to investigate complaints or request when appropriate; relays instructions or questions from remote units.
• Operates the NCIC computer to run checks on vehicles and/or persons.
• Records call broadcasts and complaints received; performs data entry on the computer.
• Relays radio and telephone messages between police officers and the community.
• Performs receptionist duties; responds to questions from walk-ins and telephone traffic.
• Performs various clerical duties including completing the daily log and filing police reports.
• Will perform administrative duties as assigned; which may include work in Microsoft Suite and Banner.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of telephone consoles and related equipment.
• Ability to interact and communicate with people over the telephone, often in stressful situations.
• Records maintenance skills.
• Skill in the use of computers for technical and communication applications.
• Word processing and/or data entry skills.
• Receptionist skills.
• Knowledge of fire and burglar alarm systems reporting.
• Clerical, word processing, and/or office skills.
• Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment.
• Ability to answer the telephone and take messages.

SUPERVISORY RESPONSIBILITY:

• This position does not have supervisory responsibility.

OTHER DUTIES:

• Perform other duties as assigned.

QUALIFICATIONS:

• High school diploma or GED; no previous work experience required of experience that is directly related to the duties and responsibilities specified.

Licensing and Certifications:

NA

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort is required.
• No or very limited exposure to physical risk.

Applicants must be authorized to work for any employer in the United States. At this time, Kentucky State University is unable to sponsor or take over sponsorship of an employment visa

KENTUCKY STATE UNIVERSITY is an Equal Opportunity Employer

The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.