Dispatcher - Transit Dispatcher

WeDriveU; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

WeDriveU is seeking a Dispatcher to facilitate communication between drivers and customers, manage high call volumes, and ensure efficient transit operations. The ideal candidate will have strong communication skills with a focus on detail and organization, thriving in a dynamic environment. This full-time role offers a competitive salary and comprehensive benefits.

Benefits

Medical, Dental, Vision, Life Insurance benefits

401(k) with 4% employer match

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Holidays

Qualifications

• 1+ years of experience in dispatch, call center, customer service, or hospitality.
• Proficiency in Microsoft Office Suite.
• Experience using multiple software programs simultaneously.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers in the field.
• Assist with customer concerns and resolve issues.

Skills

Detail-oriented

Organizational skills

Communication

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Transportation Management System (TMS)

Job description

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WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.

Shift Hours: Monday-Friday; 3:30AM-12PM

Duties And Responsibilities

• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations.
• Additional duties and responsibilities may apply.
  
  

Skills Required And Physical Demands

• 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality.
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs.
• Provide quick real time responses to requests.
• Excellent written and oral communication with interpersonal skills.
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment.
• Experience using a Transportation Management System (TMS) preferred but not required.
• CDL preferred but not required.
  
  

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
  
  

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits
  
  

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance
  
  

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Benefits vary by position and location
  
  

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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