Dispatcher

Veolia; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Veolia is hiring a Dispatcher to coordinate service operations, ensuring excellent customer service and efficient communication between technicians and managers. Candidates must possess strong analytical and communication skills, a high school diploma, and experience in customer service. This role offers opportunities for recognition and growth within a diverse and inclusive working environment.

Benefits

Life Insurance

Paid Time Off

Paid Holidays

Parental Leave

401(k) Plan

Flexible Spending & Health Savings Accounts

Disability Insurance

Tuition Reimbursement

Qualifications

• 3 years work experience in Customer Service.
• Proficiency in Microsoft Office and SAP.
• Ability to work in industrial and manufacturing environments.

Responsibilities

• Coordinates activities with service technicians and manages workflow.
• Acts as the first point of contact for service requests.
• Maintains records and logs relevant to service operations.

Skills

Analytical skills

Communication skills

Interpersonal skills

Leadership skills

Organizational skills

Problem solving skills

Education

HS Diploma or GED Equivalent

Associates Degree in Business or Science (preferred)

Tools

Microsoft Office

SAP

Job description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Summary
The Dispatcher coordinates/monitors WTS Service Operations. Performs all tasks in a manner that
reflects the company's commitment to service, readily assisting both internal and external customers
at every available opportunity.
Key Characteristics
● Analytical and problem solving skills
● Communication skills
● Strong interpersonal and leadership skills
● Strong organizational and analytical skills

Duties & Responsibilities
● Endeavors to maintain harmonious relations with customers at all times.
● Coordinates activities with Service Technicians and appropriate department Managers including
Plant Managers or their designated representatives.
● Acts as an information source for company Managers on field information.
● Receives customer requests for service.
● Acts as the first step in creating the service call and schedule.
● Gathers pertinent information - determines type of equipment, necessary supplies and test
equipment required to execute the service call.
● Receives and processes salt/chemical orders from Sales, Service, and customers.
● Dispatches Service Technicians and equipment from Service Center or diverts equipment in
route, if necessary, to the appropriate job sites.
● Maintains contact with Service Technicians and customers while on duty to ensure 100% accountability.

The job description is not designed to capture all the employee’s responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time.

● Maintains various records and logs. These may include, but are not limited to, daily productivity
reports, time logs and various schedules.
● Alerts all pertinent Managers to developing field situations and customer related call ins.
● Requires transfer of information at shift change.
● Enters job specific data into the computer.
● Other duties as assigned.

Knowledge, Skills & Abilities
● Demonstrated ability to work independently and with teams
● Strong oral and written communication skills
● Ability to manage multiple high level priorities simultaneously

Add to Posting for Analytical Instrument roles Additional Information
Why You’ll Love Working Here!
● In diversity lies strength - We strive to be a workplace that is inclusive and empowers
people to contribute their best
● Recognition and rewards for your hard work and achievements
● Opportunity for new challenges - We are growing and love to promote from within
● An excellent leadership team and a collaborative culture that values innovation
● At all levels of the organization, we recognize talent and want to help you build your
sustainable career!
At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $21-26.92 USD/ hourly.
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan
Flexible Spending & Health Saving Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement


Disclaimer: The salary, other compensation, and benefits information is accurate as of the date
of this posting. The Company reserves the right to modify this information at any time, subject
to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer
will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this
opportunity****VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates.Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due.

Qualifications

Education & Experience
Required:
● HS Diploma or GED Equivalent
● 3-years work experience demonstrated Customer Service skills.
● Proficiency in Microsoft Office (Word, Excel, PowerPoint, SAP) Proficient keyboarding skills.
Eligibility Requirements:
● Ability and willingness to support services to include but not limited to industrial
facilities, manufacturing facilities, and power industry facilities.
● Ability and willingness to work alternate work schedules.
● Ability and willingness to add, subtract, multiply, and divide in all units of measure, using
whole numbers, common fractions, and decimals.

Additional Information

Preferred (if applicable):
● Associates Degree in Business or Science highly desirable.
● College coursework Chemistry eight hours preferred.
● 1 year work experience in Dispatch for a Service Industry desirable.
● 1 year work experience with multi line telephone and two way radio communications desirable.
● Working DOT knowledge.
● Experience with Water Treatment Industry in Logistics or Services.
● Desired Work Traits;
○ Clear Thinker-ability to identify and prioritize action items quickly and efficiently.

The job description is not designed to capture all the employee’s responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time.

○ External Focus-Considers impact of actions and decisions on customers, industry, and
public viewpoint. Measures performance through customer perception.
○ Continuous Learner-strives to increase knowledge, skill and experience in function and
industry.
○ Excellent demonstrated professional communication skills-verbal and written.
○ Teamwork skills
○ Ability to apply to carry out instructions furnished in written, oral, and diagram form
○ Troubleshooting and problem solving skills
○ Dependable, accountable and diligent
○ Initiative

Working Conditions (Specify % of travel involved if applicable, physical conditions, interaction with any
hazardous material, work environment, etc.)
- Working primarily in office environment

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.