Dispatcher-Telecommunicator, Part-Time

Milton Hershey School; Hershey (PA); On-site; USD 32,000 - 42,000; Part time

Job summary

Milton Hershey School in Hershey, PA is seeking a part-time Dispatcher-Telecommunicator to support the Central Monitoring team. You will handle 15 - 45 dispatch calls daily, monitor thousands of surveillance cameras, and coordinate emergency and non-emergency services across campus facilities.

This role emphasizes safety, customer service, and clear communication. Requires a high school diploma; APCO training preferred; part-time schedule with 29 hours weekly (Thu–Sat, 5:00 pm–10:00 pm) and

Qualifications

• High school diploma or GED.
• Experience working with security alarm systems and surveillance equipment.
• APCO Telecommunicator I, APCO Law Enforcement Dispatch, APCO Medical Dispatch training, preferred
• Proficiency in Microsoft Office and IBM platforms.
• Experience with a Total Quality Management System a plus.
• Experience handling service requests, complaints, and issues/problems.
• Strong customer service and telephone dispatching skills.
• Excellent verbal and written communication skills.
• Candidates must demonstrate a high degree of integrity, as all MHS staff are role models for the students.
• Candidates must be willing to actively engage with students beyond the scope of their job responsibilities.

Responsibilities

• Receive and coordinate incoming calls and service requests
• Monitor fire, mechanical, and security alarms
• Dispatch Campus Safety Officers and Service Technicians
• Operate as the central hub for phone and 2-way radio communications
• Respond during school closures and emergencies.

Skills

Customer service

Telephone dispatching

Verbal communication

Written communication

Integrity

Student engagement

Education

High school diploma or GED

Tools

Microsoft Office

IBM platforms

Job description

Dispatcher-Telecommunicator, Part-Time - ( 26000159 )

Description

Milton Hershey School (MHS) is one of the world’s best pre-K through 12th grade private schools, where approximately 2,200 students from disadvantaged backgrounds are provided with a cost‑free home and a top‑notch education. Thanks to the generosity of Milton and Catherine Hershey in 1909, the school is fully endowed today, with the resources to ensure students can thrive. The school has prepared over 12,000 graduates to lead fulfilling and productive lives and is expanding to serve more students.

MHS is seeking a part‑time Dispatchers/Telecommunicator (CMT) to join our Central Monitoring team. This is a unique opportunity to use your dispatch, safety/security, and customer service skills to make a meaningful impact in the lives of youth. As a CMT, you’ll be at the heart of campus operations, handling 15 - 45 dispatch calls daily, monitoring 1000 surveillance cameras, and coordinating emergency and non‑emergency services across our residential facilities & school campus. Every day brings new challenges and opportunities to serve.

Key Responsibilities

• Receive and coordinate incoming calls and service requests
• Monitor fire, mechanical, and security alarms
• Dispatch Campus Safety Officers and Service Technicians
• Operate as the central hub for phone and 2-way radio communications
• Respond during school closures and emergencies.

Hourly pay rate

$22.91 - $30.59 (plus shift differential), pay is determined based on experience. Part‑time employees are eligible for a retirement savings plan, an employee assistance program (EAP), and Hershey area discounts.

Work schedule

Up to 29 hours per week: Thursday – Saturday, 2 nd shift (5:00 pm – 10:00 pm); with flexibility to extend to 3 rd shift (10:00 PM - 8:00 AM) when needed.

The position will be closed for applications on 11/13/2026.

Milton Hershey School does not discriminate in admissions or other programs and services on the basis of race, color, national or ethnic origin, ancestry, sex, religious creed or disability. Read important MHS policies on equal opportunity and diversity, equal employment opportunity, and more

Qualifications

• High school diploma or GED.
• Experience working with security alarm systems and surveillance equipment.
• APCO Telecommunicator I, APCO Law Enforcement Dispatch, APCO Medical Dispatch training, preferred
• Proficiency in Microsoft Office and IBM platforms.
• Experience with a Total Quality Management System a plus.
• Experience handling service requests, complaints, and issues/problems.
• Strong customer service and telephone dispatching skills.
• Excellent verbal and written communication skills.
• Candidates must demonstrate a high degree of integrity, as all MHS staff are role models for the students.
• Candidates must be willing to actively engage with students beyond the scope of their job responsibilities.

Schedule

Part‑time

Job Type

Standard

Equal Employment Opportunity Policy

Milton Hershey School does not discriminate in admissions or other programs and services on the basis of race, color, national or ethnic origin, ancestry, sex, religious creed or disability. Read important MHS policies on equal opportunity and diversity, equal employment opportunity, and more

Milton Hershey School does not discriminate against applicants or employees, in hiring, promotion or any terms or conditions of employment, on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability or use of a guide or support animal because of the blindness, deafness or physical handicap of the user or because the user is a handler or trainer of support or guide animals, or any other status protected under applicable federal or Pennsylvania law.