Dispatcher/Systems Operator

MidSouth Electric Coop; Navasota (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with 1:1 match up to 8%

Pension plan

Life insurance

Short/long-term disability

Paid time off

Tuition reimbursement

Much more!

Job summary

MidSouth Electric Co-op is seeking a Dispatcher to collect outage information, coordinate with service crews, and direct troubleshooting efforts to restore electrical service under supervision. The role handles high-volume calls, differentiates outages from service orders, and assigns crews accordingly.

The position operates on a seven days on, seven nights schedule, with 24/7 availability. A High School Diploma or equivalent is required, and applicants with prior dispatching experience are

Qualifications

• Strong phone, computer, and organizational skills; ability to multitask and troubleshoot quickly and efficiently; quick learners.

Responsibilities

• Collect information about outages and coordinate with service personnel to resolve outage situations.
• Provide work direction in troubleshooting and restoring electrical service under the System Operations Supervisor.
• Manage incoming calls and distinguish outages from service orders; assign crews based on priority.
• Prepare tickets, track crews and equipment, and generate reports on consumer updates and on-call lists.

Skills

Phone skills

Computer skills

Organizational skills

Multitasking

Troubleshooting

Education

High School Diploma or equivalent

Job description

As a Dispatcher, you will be responsible for collecting pertinent information regarding outages; coordinates with service personnel to resolve outage situations; provides work direction in troubleshooting and restoring electrical service, under direction of the System Operations Supervisor

What You Bring to the Table:

Ideal applicants for this position should have strong phone, computer, and organizational skills, be able to multitask and troubleshoot quickly and efficiently, and be quick learners.

You will be expected to manage incoming calls and determine the difference between outages and service orders and assign crews to these outages based on priority. In addition, our dispatchers prepare tickets, keep track of crews and equipment, and prepare reports on consumer updates, on-call lists, and others.

This position operates on a rotating schedule of seven days then seven nights, as our dispatch is available 24/7.

We are requiring a High School Diploma or equivalent.

What MidSouth Brings to the Table:

At MidSouth Electric Co-op, we value our employees like family. We offer a competitive benefits package that includes medical, dental, and vision, as well as a Traditional and Roth 401(k) with a 1:1 match up to 8%. We pay 100% of your pension plan, life insurance, and short/long-term disability premiums.

Other benefits include paid time off, tuition reimbursement, and much more!

• medical
• dental
• vision
• Traditional and Roth 401(k) with a 1:1 match up to 8%
• We pay 100% of your pension plan
• life insurance
• short/long-term disability premiums
• paid time off
• tuition reimbursement
• much more!

We also take great pride in our ability to provide exceptional service to our members by cultivating strong relationships among our communities. By participating in various year round activities, we are able to give back to those in our community who motivate us!

Applicants from diverse backgrounds and underrepresented groups are welcomed and encouraged to apply.

We are people committed to people. People committed to service.

Qualifications

Behaviors

Required

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Preferred

1 year:

Related Work Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.