DISPATCHER/SYSTEM OPERATOR – PART TIME

Cooperative Services Center; Youngsville (NC); On-site; USD 25,000 - 28,000; Part time

Job summary

Wake Electric Membership Corporation in Youngsville seeks a part-time Operations Dispatcher to manage outages and customer requests, with after-hours coverage and on-site duties. Training occurs the first month, followed by potential night and weekend shifts.

Excellent communication skills and familiarity with CIS/OMS/SCADA/AVL/SmartTrack are required, along with a valid driver’s license and reliable transportation.

Qualifications

• Excellent verbal, written, and listening communication skills.
• Experience interacting with CIS/OMS/SCADA/AVL/SmartTrack applications per policy.
• Ability to hear radio traffic and communicate clearly in a control room environment.
• Strong directional communication and problem-solving under time pressure.

Responsibilities

• Learns and maintains working knowledge of cooperative policies and procedures.
• Provides accurate, efficient, and timely service handling consumer requests and inquiries.
• Timely responds to outages and emergency calls, including crew assignments.
• Maintains detailed documentation of events and monitors alerts.
• Responds to after-hours requests, including reconnection of electric service.
• Monitors and grants access to visitors/deliveries at the Youngsville facility.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Listening skills

System operation experience

Situational awareness

Team coordination

Attention to detail

Tools

CIS

OMS

SCADA

AVL

SmartTrack

Job description

About Us:

Wake Electric Membership Corporation is an electric distribution cooperative owned and controlled by thousands of people just like you—the consumer-members. Wake EMC provides reliable, safe, and affordable energy and related services. We operate as a cooperative business and continually improve our services to meet the needs of our members and enhance their quality of life.

Summary:

• Learns and maintains working knowledge of the cooperative policies and procedures.
• Provide accurate, efficient, and timely service in handling consumer request and inquires.
• Timely respond to outages, including crew assignments.
• Timely respond to emergency calls.
• Detailed documentation of the events, monitor all alerts.
• Respond to all after-hours request, including reconnection of electric service.
• Monitor and grant visitors/deliveries access to the Youngsville facility.
• Hours not to exceed 20-hours per week, creative work schedules options. Must be available day and evenings shifts and holidays.
• Performs other duties as assigned.

Hiring range $17.82-20.56 per hour depending on experience

*1st month daytime training, after you may work nights and weekend shifts

* This position reports to Supervisor of System Operators

Requirements:

• Must possess excellent verbal, written, and listening communication skills.
• Interacts with the Customer Information System (CIS), Outage Management System (OMS), SCADA, Automatic Vehicle Location (AVL) and SmartTrack applications according to WEMC policy.
• Must have the ability to hear pertinent conversations and radio traffic in an active control room environment.
• Must be able to give clear directions.
• Must be able to communicate with both employees and member to resolve issues.
• Must be accurate, efficient and detail oriented; quick, technology-savvy with super situational awareness.
• Demonstrate effective employee relation skills.
• Selected candidate will receive extensive on the job training during the first two weeks of employment; with continuous training provided on a regular basis.
• Must pass background check and drug screen.
• A driver’s license and reliable transportation is required.

Cooperative Services Center is an Equal Opportunity Employer including Veterans/Disabilities