Dispatcher – Safe Transit & Customer Support Lead

Transdev; Rosenberg (TX); In loco; USD 25.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Two weeks vacation

10 paid holidays

401(k) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Voluntary long-term disability

Descrizione del lavoro

Transdev in Rosenberg, Texas is hiring a Dispatcher to oversee road service, communicate with Operators, and provide customer support with safety as a priority. The role requires 3–5 years of dispatching experience and a HS diploma or GED, with DOT testing possible.

Benefits include PTO, holidays, 401(k), medical, dental, vision, life insurance, disability coverage, and more. This is a full-time, non-CBA position based in Rosenberg.

Competenze

• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• 3-5 years' experience of dispatching.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to DOT drug testing and physical where applicable.

Mansioni

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Conoscenze

Verbal communication

Interpersonal skills

Customer service

Dispatching experience

Formazione

High School Diploma or GED

Descrizione del lavoro

Transdev in Rosenberg, Texas is hiring a Dispatcher to oversee road service, communicate with Operators, and provide customer support with safety as a priority. The role requires 3–5 years of dispatching experience and a HS diploma or GED, with DOT testing possible.

Benefits include PTO, holidays, 401(k), medical, dental, vision, life insurance, disability coverage, and more. This is a full-time, non-CBA position based in Rosenberg.