Dispatcher/Router - 8:00am-5:00pm

CrossFire Group; Kirkland (WA); In loco; USD 25.000 - 29.000; Tempo pieno

Descrizione del lavoro

CrossFire Group is seeking a Dispatcher/Router in Kirkland, WA to coordinate driver assignments and service delivery for residential, commercial, and roll-off lines of business.

The role focuses on dispatching, issue resolution, and proactive routing to optimize productivity and cost-effectiveness while ensuring same-day service commitments.

Competenze

• High school diploma or GED required.
• Minimum of 6 months of related work experience required.
• Preferred: Training in transportation, logistics, or related fields; call-center or customer service experience.

Mansioni

• Dispatch drivers to customer calls based on needs, driver locations, and workload, balancing cost and response times.
• Collaborate with routing specialists, route managers, and the service department to optimize daily routes.
• Assign and monitor service tickets, ensuring timely completion and closure of requests.
• Handle incoming calls and emails from customer service and sales teams, ensuring same-day service for pick-up and delivery requests.
• Initiate outbound calls to customers to confirm service details and resolve on-site issues.
• Troubleshoot delivery and pick-up challenges to prevent or resolve service issues.
• Ensure same-day service for missed pick-ups by coordinating driver movement.
• Record and distribute driver feedback and updates to appropriate departments.
• Communicate with maintenance shop staff and act as an emergency contact for service-related issues (e.g., down wires).

Conoscenze

Computer skills

Communication skills

Learning proprietary software

Problem solving

Formazione

High school diploma or GED

Descrizione del lavoro

Job Title: Dispatcher/Router

Location: Kirkland, WA

Pay Rate: $18 – $21/hour (based on experience)

Schedule: Monday – Friday, 8:00 AM –5:00 PM

Job Summary

The Dispatcher/Router serves as a key communication link between drivers, customers, and operational teams to ensure efficient service delivery for residential, commercial, and roll-off lines of business. This role is responsible for dispatching drivers, resolving service issues, handling customer requests, and optimizing routes for productivity and cost-effectiveness.

Essential Duties and Responsibilities

• Dispatch drivers to customer calls based on needs, driver locations, and workload, balancing cost and response times.
• Collaborate with routing specialists, route managers, and the service department to optimize daily routes.
• Assign and monitor service tickets, ensuring timely completion and closure of requests.
• Handle incoming calls and emails from customer service and sales teams, ensuring same-day service for pick-up and delivery requests.
• Initiate outbound calls to customers to confirm service details and resolve on-site issues.
• Troubleshoot delivery and pick-up challenges to prevent or resolve service issues.
• Ensure same-day service for missed pick-ups by coordinating driver movement.
• Record and distribute driver feedback and updates to appropriate departments.
• Communicate with maintenance shop staff and act as an emergency contact for service-related issues (e.g., down wires).

Qualifications

• Education & Experience: High school diploma or GED required.
• Minimum of 6 months of related work experience required.
• Preferred: Training in transportation, logistics, or related fields; call-center or customer service experience.

Skills & Abilities

• Strong computer skills; ability to manage multiple programs and systems simultaneously.
• Effective and professional communication skills via email, phone, and two-way devices.
• Ability to quickly learn proprietary software systems.
• Strong problem-solving and multitasking abilities.

Work Environment

Primarily office setting. Frequent use of keyboard and office equipment. Occasional lifting of up to 30 pounds. Rare exposure to occupational risks or environmental factors such as noise, odors, or weather extremes.