Dispatcher | Public Safety

Christiana Care Health System; Newark (DE); On-site; USD 28,970 - 43,449; Full time

Benefits offered by this job

Full Medical, Dental, Vision insurance

403(b) with employer match

Generous Paid Time Off

Job summary

Christiana Care Health System is seeking a Full Time Dispatcher to support public safety operations at Christiana Hospital. The role involves dispatching appropriate personnel, coordinating with officers, and handling high-priority calls on day, evening, or midnight shifts.

The position requires DELJIS access and CJIS compliance. Responsibilities include documenting calls in CAD, monitoring radio channels, and providing timely information for reports.

Qualifications

• High school diploma or equivalent.
• Two years of dispatching or public safety experience required.
• Equivalent combination of education and experience may be substituted.

Responsibilities

• Answer all incoming calls and prioritize by importance.
• Document information in CAD and dispatch appropriate personnel.
• Provide information to the Officer for reports; log time-stamped data.
• Monitor radio channels and respond appropriately per Delaware 10 code and phonetics.
• Multi-task across systems and maintain control of the position.
• Monitor fire, burglar, infant alarms and card access systems.
• Maintain current log for DELJIS and CJIS.

Skills

Public safety dispatch

Multitasking

Communication

CAD

DeljiS access

Education

High school Diploma

Two years dispatching/public safety experience

Job description

Are you interested in working for an organization passionate about love and excellence?

ChristianaCareis a nonprofit health system with a mission of service. We believe that the key to providing truly excellent health care is to partner with our patients and their families, building a system of care that is effective, affordable and valuable to everyone who is touched by it.

ChristianaCare is currently seeking a Full Time Dispatcher to join the team and support successful routing of calls requiring public safety, fire protection, occupational safety, etc. The successful candidate will be responsible for dispatching proper personnel to respond to requests for assistance in a clear and timely manner and will work as needed . Dispatchers are responsible for working in our Christiana Hospital on 10-12 hour shifts for day or night.

• Answer all incoming calls and prioritizing those calls by their importance.
• Document all information pertaining to the call in CAD and dispatch the appropriate personnel to the incident.
• Provides information to the Officer for report writing purposes. All information entered is time stamped for documenting purposes.
• Monitor assigned radio channels for transmissions. As radio messages are transmitted and received the dispatcher assigned to monitor those frequencies will respond in the appropriate manner, utilizing Delaware 10 code adopted by ChristianaCare and Phonetic Alphabet.
• Ability to multi-task utilizing multiple systems and be in control of assigned position at all times.
• Monitors all fire, burglar, infant alarms, etc. and card access systems for CC.
• Responsible for maintaining current log on for DELJIS and CJIS. Programs are used to assist Officers with pertinent information concerning persons or vehicles regarding their incident.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school Diploma or equivalent.
• Two years prior dispatching or Public Safety job related experience required.
• An equivalent combination of education and experience may be substituted.

SPECIAL REQUIREMENTS:

• Must be able to get approved for DELJIS (DE Criminal Justice Information System) access through the State of Delaware and maintain certification and follow their guidelines.
• Must complete Basic Telecommunicator course within 6 months of hire.
• Must complete ICS 100, 200 & 700 within 6 months of hire.
• Within (1) year of hire take Active Shooter class.
• Able to work assigned day/evening/midnight/Holiday shifts designated by schedule
• Able to be On Call as schedule dictates

Schedule:

• 12hr day shift
• E/O Weekend
• 2/2/3 schedule

Christiana Care offers:

• Full Medical, Dental, Vision and other insurance benefits
• 403 (b) with an employer match
• Generous Paid Time Off

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Hourly Pay Range: $21.03 - $31.54

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.