Customer Service Representative II - Newark - Part-time

Christiana Care Health System; Newark (DE); On-site; USD 26,000 - 38,000; Part time

Job summary

ChristianaCare is seeking a part-time Customer Service Specialist in Operator Services to answer calls and provide directory information for staff, visitors and patients. You will work evenings and nights as outlined in the schedule, ensuring compassionate and accurate assistance across campuses.

Ideal candidates have a High school diploma and at least two years of customer service experience, preferably in a call center.

Qualifications

• High school graduate or equivalent.
• Two years customer service experience, call center experience preferred.

Responsibilities

• Answer main telephone number for hospital campuses.
• Answer all emergency (911) phone lines and follow procedures for emergencies.
• Provide excellent customer service to staff, visitors, patients and the public.
• Answer TTY for community and provide caller assistance.
• Make decisions regarding emergency calls and dispatches per policy.
• Provide directions to facilities for the public.

Skills

Customer service

Call center experience

Education

High school diploma or equivalent

Job description

Are you passionate about serving our patients with Love and Excellence? If so, consider applying for this position at ChristianaCare.

We are looking for a part-time Customer Service Specialist in Operator Services to answer calls and provide directory information to staff, visitors, patients and the public based on stated needs of the caller.

Office Hours:

Week I - Saturday, Tuesday, Wednesday- 11p - 7:30a

Week II - Friday - 11p-7:30a

Principal duties and responsibilities:

• Answer main telephone number for hospital campuses.
• Answer all emergency (911) phone lines for hospital campuses. Follow procedures for more than 20 emergency medical code notifications (i.e., Code Blue, Trauma Alert/Code, Heart Alert/Code, Code Delta, Internal Emergency).
• Provide excellent customer service.
• Answer TTY for community, provide assistance to the caller.
• Make decisions regarding emergency calls and dispatches accordingly, following policies and procedures.
• Provides directions to facilities for the public.

Education and experience requirements:

• High school graduate or equivalent.
• Two years customer service experience, call center experience preferred

About ChristianaCare

ChristianaCare was recognized as one of \"America's 100 Best Hospitals\" by Healthgrades, selected as one of the Most Wired Hospitals in the US by the American Hospital Association, and ranked by US News & World Report as the #3 'Best Hospital' in the Philadelphia region out of more than 90 hospitals. To learn more click on this link https://www.youtube.com/watch?v=AZtpU0ib3t8

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hourly Pay Range: $19.10 - $27.69This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.