Dispatcher PT

Erie Community College; Buffalo (NY); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Health benefits

Tuition-free college courses

Job summary

SUNY Erie Community College is seeking a part‑time College Safety & Security dispatcher to operate radiotelephone and video equipment, log incidents, and coordinate with campus units. You will relay information for emergency and non‑emergency responses, ensuring accurate records and timely dispatch across multiple campuses.

The role requires working knowledge of radio/telephone procedures, geographic familiarity with ECC, clear oral and written communication, and the ability to use dedicated

Qualifications

• High school diploma or GED and 1 year of multi‑unit dispatching experience.
• Possession of a valid New York State Driver’s License.
• Ability to operate two‑way radio and telephone communications systems.
• Ability to maintain accurate records of incidents and officer assignments.
• Ability to work with diverse campus communities.

Responsibilities

• Operates communications equipment in dispatching and directing units.
• Monitors calls to provide timely response with available personnel and equipment.
• Receives calls from students, faculty, staff and the public and directs to proper personnel.
• Maintains records of security activities and client information.
• May drive a department vehicle to maintain coverage at campuses or during emergencies.

Skills

Effective communication

Computer usage

Teamwork

Geographic knowledge of ECC area

Education

High school diploma or GED

Tools

Data entry software

Video surveillance software

Dispatch software

Job description

Department: College Safety & Security Salary/Hourly $18.93 Hourly Union/Position Status: AFSCME PT Posting Closing Date: November 5, 2026

JOB DESCRIPTION DISTINGUISHING FEATURES OF THE CLASS:

This position is responsible for the operation of radiotelephone and related communication equipment, video observation equipment and computer data entry software. For the efficient relay of information and dispatch of personnel in both emergency and non-emergency situations. The work involves responsibility for receiving calls/requests for service via either radio and/or telephone. The employee will monitor radio, telephone and video surveillance equipment and subsequently log transactions into a software database. Some interaction with the public (non-ECC personnel) may be required. Employees generally work under the supervision of a Principal Security Officer or higher-ranking security staff member. Does related work as required.

TYPICAL WORK ACTIVITIES:

• Operates communications equipment in dispatching and directing the units of a multi-unit security department;
• Monitors activities and calls for service in order to provide the most efficient and timely response with the personnel and equipment available;
• Receives telephone/radio calls from students, faculty, staff and general public, and directs those calls for service and/or information to the correct or appropriate personnel;
• Maintains required records of security department activities and client information, such as names, addresses, officer assignments and outcomes etc.;
• May be required to drive or utilize a Department vehicle in times of personnel shortages to maintain coverage at all campuses or during emergencies.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:

• Working knowledge of the procedures and terminology of operating telephone and two-way radio equipment;
• Working knowledge and a familiarity of the geographic make up of Erie Community College;
• Ability to communicate effectively both orally and in writing, enunciating clearly in a calm, well-modulated voice;
• Ability to use a computer and dedicated software for the tracking of incidents and Officers including computer controlled video equipment;
• Ability to follow oral and written instructions;
• Ability to establish and maintain effective working relationships with a diverse constituency;
• Good judgment; dependability; courtesy; good hearing.

KNOWLEDGE, SKILLS AND ABILITIES:

• Candidates must be able to demonstrate awareness and sensitivity towards promoting an inclusive and diverse learning environment.
• Thorough knowledge of general educational methods and theory;
• Thorough knowledge of curriculum development;
• Thorough knowledge of vocational training needs of business and industry;
• Skill in educational coordination and management;
• Ability to motivate and direct the work of others;
• Ability to get along well with others;
• Sound professional judgment;
• Initiative and resourcefulness;
• Physically capable of performing the essential functions of the position with or without reasonable accommodation.

MINIMUM QUALIFICATIONS:

• Graduation from high school or possession of a high school equivalency diploma and one (1) year of multi‑unit dispatching experience in the operation of a two‑way radio or a telephone communication center.

SPECIAL REQUIREMENT:

• Possession of a valid New York State Driver’s License at time of appointment and throughout period of employment.

NOTE 1:

Completion of sixty (60) semester hours at a regionally accredited or New York State registered two (2) or four (4) year college or university may be substituted for one year of the required experience. Official transcripts will be required for successful candidates within 30 days of hire.

Contact Human Resources at [phone] with any questions.

Our mission to offer quality education includes exposing our students to a diverse range of cultures, experiences and expertise.

At SUNY Erie Community College, we value diversity and encourage applicants from all backgrounds to apply.

SUNY Erie Community College does not discriminate in admission, employment, or in the administration of any of its policies and programs on the basis of race, color, religion, national origin, age, sex, gender, gender expression, gender identity, pregnancy, disability, sexual orientation, familial status, military status, domestic violence victim status, predisposing genetic characteristics, veteran status, criminal conviction, or any other characteristics protected by law.

The following individual has been designated to handle inquiries regarding the College’s non-discrimination policies: Civil Rights Compliance Officer Legal Affairs Office North Campus 6205 Main Street Williamsville, NY 14221 [e-mail]

For further information on notice of non-discrimination, please contact: New York Office United States Department of Education Office for Civil Rights, 32 Old Slip 26th Floor, New York, N.Y., 10005-25010; Tel [phone]; Email: [e-mail].

Excellent health and benefits packages are comparable to offerings through similar county and New York State positions. Employees can take advantage of the College’s expansive Health & Wellness initiatives; and tuition-free college courses are available for both employees and their families.