Dispatcher, PRN

John Knox Village Limited; Lee's Summit (MO); On-site; USD 38,000 - 58,000; Full time

Job summary

John Knox Village seeks a dispatcher to coordinate resident transportation, emergency responses, and communications for residents and staff. You will operate paging and alert systems, answer calls, and coordinate with safety agencies in a dynamic environment.

The role requires high school level education, familiarity with MS Office, and the ability to remain calm under pressure while delivering courteous service. Training and background checks are provided in a nicotine-free workplace.

Qualifications

• High school diploma or GED required.
• EMD certification preferred.
• Prior dispatch experience preferred.
• Beginner level Microsoft Office knowledge (Windows, Word, Excel and Outlook) required.
• Ability to read and interpret safety rules, operating instructions, handbooks and procedures.
• Ability to perform basic arithmetic and algebra.
• Ability to define problems, collect data, and draw valid conclusions.
• Ability to work under stress and maintain conduct.
• May interact with individuals with challenged mental capacities.

Responsibilities

• Dispatch Drivers for John Knox Village resident transportation.
• Dispatch Public Safety Officers and Ambulances for emergency needs.
• Answer incoming phone calls to serve residents and associates.
• Monitor Simplex system, security monitors, paging systems and 2-way radios, and alert systems; follow emergency call procedures.
• Know the Village area and greater Kansas City metro.
• Demonstrate spatial and motor coordination, perception, and dexterity.
• Lead with organization, multi-task, and prioritize information.
• Maintain precision, problem solving, initiative and patience.
• Communicate with other agencies as needed.
• Be subject to mandatory recall at EOC discretion.
• Provide excellent customer service and listening skills.
• Withstand phone and alarm noises.
• Comply with safety regulations and workplace conduct.
• Handle stress well and get along with others.

Skills

Prior dispatch experience

Microsoft Office

Reading comprehension

Basic arithmetic

Stress management

Communication

Team coordination

Safety regulations

Public safety liaison

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

To receive and transmit routine and emergency information to Security, Ambulance, and/or Transportation units in the field. Supportive of the Village’s mission, values, and service/hospitality (PRIDE) expectations. Completes training as required by policy.

ESSENTIAL JOB FUNCTIONS

• Dispatch Drivers for John Knox Village resident transportation.
• Dispatch Public Safety Officers and Ambulances for emergency needs.
• Answer incoming phone calls to serve John Knox Village residents and associates.
• Knowledge and monitoring of Simplex system, Security Monitors, paging systems and 2-way radio systems, notifyer system (fire alarm and severe weather system), knowledge of emergency call in procedures.
• Knowledge of the Villages complex, geography and the greater Kansas City metro area.
• Essential aptitudes include spatial aptitude, motor coordination, form perception, finger dexterity, clerical perception, manual dexterity and eye/hand/foot coordination.
• Must have leadership qualities and be self-organized with the ability to multi-task and prioritize information.
• Must have precision, problem solving skills, persuasiveness, speaking ability, initiative, alertness, memory, concentration, judgment and patience.
• Communicates with other agencies as needed.
• Subject to mandatory recall at Emergency Operations Center (EOC) discretion.
• Must have excellent customer service and listening skills.
• Must be able to withstand phone and alarm noises.
• Adheres to all safety regulations and requirements.
• Handles stress well and gets along with others within the workplace and with customers outside the department.
• Maintains acceptable standards of workplace conduct.

In addition to above, Dispatcher assigned to Home for Life (HFL) will also perform the following:

• Answer, dispatch, review and follow up on all calls for HFL.
• Data entry maintaining accurate and up-to-date records including maintaining Dispatch call codes and spreadsheet regarding call types, equipment issued and other HFL information.

The responsibilities described above represent the primary responsibilities of the job. Other responsibilities may be assigned by the supervisor as warranted by business needs. The incumbent is expected to perform all assigned responsibilities.

ESSENTIAL QUALIFICATIONS

Education:

• This position requires the level of education typically acquired by a course of study leading to a high school diploma or GED.

Licenses/Certifications:

• Emergency Dispatching (EMD) certification preferred.

Knowledge and Skills (required unless otherwise noted):

• Prior dispatch experience preferred.
• Beginner level Microsoft Office software knowledge (Windows, Word, Excel and Outlook) required.
• Ability to read and interpret documents such as safety rules, operating instructions, handbooks and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts of basic algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Handles stress well, gets along with others and maintains acceptable standards of conduct.
• Adheres to all safety regulations and requirements.
• The associate may be required to interact with individuals with challenged mental capacities.

SPECIAL WORKING CONDITIONS

• The associate is subject to inside environmental conditions.
• The associate is not substantially exposed to adverse environmental conditions (administrative work).
• All associates may be called upon to assist other departments in a declared emergency situation.

Physical and Mental Demands

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sedentary Work – Exerting up to 10 lbs of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• The associate is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines; using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
• Must be able to stand and reach over 24 inch cabinetry to trigger alarm systems over 72 inches off floor in emergency situations.
• May need to stoop/bend or kneel.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, making discriminations in sound.
• Repetitive motions: Making substantial movements of the wrists, hands, and/or fingers.

SUPERVISION RECEIVED/GIVEN

Reports to the Public Safety Supervisor. May take work direction from Lead Dispatcher.

EOE/D/V

Nicotine-Free Workplace

Post-Offer background check and health screening required

Questions can be directed to [e-mail]

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.