Dispatcher Planner

Arcwood Environmental, LLC; Abingdon (VA); On-site; USD 50,000 - 75,000; Full time

Job summary

Arcwood Environmental, LLC is seeking a Dispatcher Planner to plan and coordinate truck movements across cities, ensuring safe, efficient, and cost-effective service. Collaborate with drivers and Arcwood teams to keep customers serviced on time and routes optimized.

The role emphasizes safety, adherence to policies, and proactive problem-solving, with opportunities to impact daily operations and customer satisfaction across Arcwood’s nationwide footprint.

Qualifications

• 2+ years of experience in a related field.
• Experience in trucking and/or scheduling with knowledge of DOT hazardous waste regulations (preferred).
• Current transportation market knowledge including lanes and rates.

Responsibilities

• Plans inbound and outbound schedules to support logistical needs.
• Maintains daily communications with active drivers and directs pickup/delivery activities.
• Enter load information in real time for transparency with Transportation Department.
• Update driver payroll information and assist payroll clerk as back-up.
• Share on-call duties after hours and weekends for driver issues.
• Work with internal teams to improve processes and achieve department goals.

Skills

Dispatcher planning

Logistics coordination

DOT regulations knowledge

Education

High school diploma

Job description

Essential Functions & Responsibilities

Dispatcher PlannerAs a Dispatcher Planner you will be responsible for planning and coordinating the movement of trucks and freight between cities in a safe, efficient and cost-effective manner. This role will work collectively with drivers and other Arcwood team members to ensure customers are serviced on time.

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Plans inbound and outbound schedules to support the logistical needs of the organization
• Prepares routes and calculates mileage for inbound and outbound scheduling
• Maintains daily communications with all active drivers and associated team members; directs the pickup and delivery activities for active drivers
• Troubleshoots and resolves potential pickup or delivery challenges before they result in service issues
• Records and documents relevant information and distributes information to the appropriate department or location
• Leads the process of communicating logistical or staffing needs to the appropriate team members or leaders
• Coordinates with Customer Experience to schedule pickups, deliveries and operational needs to ensure the integrity of operational schedules

• Enter all load information in real time for transparency and cooperation with other members of Transportation Department

• Update driver payroll information through the software and serve as back up for the billing/payroll clerk

• Maintain contract information for brokers

• Network and build relationships with both employees and external customers by responding to inquiries and complaints regarding billing processes, notifications, billing issues, etc.

• Assist Accounts Receivable Representative with questions or problems

• Share "On-Call" duties after hours and on weekends in rotation with others in the Transportation Department for the purpose of fielding and solving OTR Driver issues

• Work with internal teams to improve processes, discuss action plans, and/or contractual changes, and achieve organizational/department/team goals and objectives

• Takes on additional duties as assigned to support the team and organization

Education

- High-school diploma or equivalent (required)

Experience

• 2+ years of experience in a related field (required)
• Previous experience in trucking and/or scheduling with knowledge of DOT hazardous waste regulations (preferred)

• Current transportation market knowledge (understanding operating practices, structure, and management organization including knowledge of lanes and rates)

• Geographical expertise, understanding of mileage as it relates to the passage of time, including DOT and speed governance

Overview

About Arcwood

Every advancement—from the products we use to the medicines and technologies we depend on—creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.

Our Values

We move forward together, one team with a shared purpose, counting on each other everyday. Our core values demonstrate how we work together to deliver value for our customers, putting them at the center of all we do:

• Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us.
• Solve Problems Creatively: We push for better - advancing technologies, processes, and ideas that protect human health and the environment.
• Own It Together: We are individually and collectively accountable for our work and our impact, knowing that progress is only achieved by working together - with our customers, and with each other.
• Deliver for Customers: We put customers at the center of all we do. When we live our values - lead with safety, solving problems creatively, and owning our work together – the result is clear: we deliver exceptional value for our customers.

We've reached a unique point as a company: big enough to deliver broad capability and consistent performance, while striving to be nimbler and more responsive to our customers' evolving needs. Come join Arcwood and be part of our legacy of environmental leadership!

Benefits, Compensation & Workforce Diversity

Arcwood offers stability you can count on and opportunities to grow. We provide steady work, competitive pay, and above-market benefits that reflect the importance of what we do. As we continue to grow, you'll have the chance to build skills, take on new challenges, and build a career. When you join Arcwood, you join a team that honors its legacy, values hardworking people, and shows up every day to protect people, communities, and the future we share. Arcwood is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to disability or protected veteran status, in accordance with applicable federal laws. A post-offer drug screen and background check will be required.