Dispatcher -Part-Time

Harlows School Bus Service Inc.; Williston, Northern (ND, KY); Hybrid; USD 30,000 - 33,000; Part time

Job summary

Harlows School Bus Service Inc. in Williston, ND is seeking a part-time transportation support specialist to help maintain efficient bus routes and provide frontline customer service to parents and the public.

You will handle phone inquiries, route data entry, payroll/billing support, and coordination with the Transportation Manager to ensure compliance and timely reporting.

Qualifications

• Strong customer service and communication skills.
• Ability to use routing software and enter data accurately.
• Detail oriented with good organizational skills.

Responsibilities

• Answer phones and greet parents, public, and vendors as first point of contact.
• Assist with routing data maintenance and schedule updates to keep routes efficient.
• Process billing and payroll records and support purchasing orders as needed.
• Coordinate with Transportation Manager to ensure driver files and regulatory items meet MSFC regulations.

Job description

Utilize integrated routing software programs to establish and sustain routes to be as efficient as possible. Coordinates and completes tasks that promote safety and enhance operational efficiency through a continuous improvement mindset. Provides tools for staff to integrate and further improve judgment, knowledge, skills, and techniques. Provide a wide variety of support and customer service tasks within the location.

• Answers the phone for transportation, takes messages and serves as first line of contact for parents, general public, vendors and city/state/county officials and others.
• Responsible for assisting the operation with customer service. This includes answering customer inquiries, answering incoming calls, working with customers at our location and ensuring that all customers are treated based on the Company’s acceptable guidelines.
• Assist with tracking and processing billing/payroll.
• Monitor and communicate effectively through two-way radios and telephones.
• Maintain bus routes and student data in routing program; monitor, update and ensure the accuracy of all system data.
• Respond to parent and student transportation questions.
• Utilize integrated routing software programs to establish and sustain routes to be as efficient as possible.
• Verifies accuracy of route times, stop times/ location are correct (route deviation).
• Run and complete various operation reports weekly or as needed.
• Assists Transportation Manager by maintaining transportation records, various state/federal/district reports such as mileage and fuel report, invoicing, complete purchase orders, and payroll documentation. Complete Purchase orders (in absence of Manager) for vendors.
• Coordinate Activities of School Bus Drivers and other duties as assigned by the Transportation Manager.
• Coordinates with Transportation Manager to ensure driver files are current to include all regulatory items are maintained to include the random drug/alcohol program meets or exceeds FMSCA requirements.
• Work effectively as a team member within the department, building and across the district.
• Will ensure that all shift routes are filled.
• Performs other duties as assigned by leadership.

Position Type

Part-time

Indeed Compensation

22.75

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