Dispatcher- Part-Time

Actonma; Acton, Northern (MA, KY); Hybrid; USD 37,000 - 44,000; Full time

Job summary

Town of Acton seeks a Dispatcher to answer and process emergency and non-emergency calls, dispatch police, fire, EMS and other units, and provide pre-arrival medical instructions. The role requires a high school diploma, two years of experience, strong computer and communication skills, and the ability to multi-task under pressure.

Hours vary and include night, weekend, and holiday shifts, with medical and background checks and mandatory dispatch training.

Qualifications

• High school diploma or equivalency required.
• Two years of work experience preferred.
• Proficient computer skills to process records and information.
• Excellent written and verbal communication skills.
• Able to multi-task under high-pressure situations and pass background checks.

Responsibilities

• Answer and process emergency and non-emergency calls for service.
• Dispatch police, fire, EMS, and other units and personnel as needed.
• Provide pre-arrival instruction for emergency medical dispatch.
• Monitor and operate radios, computers, telephones, alarms, cameras, and other equipment.
• Enter, update, and retrieve information from local, state, and national systems.
• Conduct inquiries, validations and modifications of records; work under stress.
• Assist citizens at the public window and perform related duties.

Skills

Communication skills

Computer skills

Multi-tasking

Interpersonal skills

Customer service

Education

High school diploma or equivalency

Tools

Radios

Computers

Telephones

Alarms

Cameras

Job description

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Duties

Answer and process emergency and non-emergency calls for service. Dispatch police, fire, EMS, and other emergency and non-emergency units and personnel as needed. Provide pre-arrival instruction for emergency medical dispatch. Monitor and operate radios, computers, telephones, alarms, cameras, and other specialized equipment as necessary following established policies and procedures. Enter, update, and retrieve information from local, state, and national computerized systems. Conduct inquires, validations and modifications of records as required. Work effectively and efficiently under stressful situations. Assist citizens at the public window, perform prisoner watch duties, and perform other related duties.

Minimum Entrance Requirements

High school diploma or equivalency and two years of work experience. Proficient computer skills required to process records and information. Ability to multi-task under high-pressure situations. Excellent written and verbal communication skills. Hours will vary; applicant must be available 24/7 for night, weekend and holiday hours. Position requires a medical examination, including hearing and drug tests, a psychological evaluation, and the ability to pass a background check. Successful candidate must complete the Dispatch Training Programs.

Preferred Qualifications

Experience in accurately assessing and processing emergency and non-emergency requests for assistance. Experience in a fast-paced work environment requiring prioritizing and organizing work. Experience in maintaining accurate records. The ability to take direction and work independently. Possess strong interpersonal and customer service skills. Previous dispatch experience preferred, but willing to train the right candidate.

Pay Rate

Starting salary: $27.25 - $32.40/hr., plus evening and overnight shift differential of $2.00/hr.

To Apply

Submit resume and cover letter to Human Resources Department,[e-mail] .

Acton is an Equal Opportunity Employer

Deadline

Preference given to applications received by September 26, 2025. Open until filled.