Dispatcher / Opportunity Manager

Just In Time Heating, Air Conditioning, & Plumbing Services; Sandwich (IL); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Wellness resources

Job summary

Just In Time Heating, Air Conditioning & Plumbing Services is seeking a Dispatcher / Opportunity Manager to coordinate field technicians and manage the daily service schedule, ensuring prompt, professional service for customers.

Experience is not required—we’re happy to train the right person. If you enjoy problem solving, clear communication, and fast-paced teamwork, this could be the perfect role for you.

Qualifications

• Proficiency in Microsoft Office and professional email communication.
• Strong typing and computer navigation skills.
• Experience with ServiceTitan or QuickBooks is a plus.
• Experience in the trades is not required; training provided.

Responsibilities

• Managing and optimizing the daily technician schedule
• Communicating with technicians throughout the day to adjust jobs and priorities
• Coordinating incoming service calls and ensuring efficient dispatching
• Monitoring call flow and technician progress to keep the day running smoothly
• Supporting technicians so they can focus on delivering heroic service to customers
• Working closely with the team to ensure every customer experience is a great one

Skills

Microsoft Office

Professional email communication

Strong typing

Computer navigation

Team player

Tools

ServiceTitan

QuickBooks

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• Wellness resources

Join the Just In Time Home Service Heroes

Do you love solving puzzles, thinking on your feet, and keeping everything running smoothly?

At Just In Time Heating, Air Conditioning & Plumbing, our Dispatchers are the command center behind every successful service call. You help guide our Home Service Heroes into action, making sure the right technician gets to the right home at the right time.

When customers need help with heating, cooling, or plumbing, you help orchestrate the rescue.

If you enjoy problem solving, communication, and fast-paced teamwork, this could be the perfect role for you.

Your Mission

As a Dispatcher / Opportunity Manager, you will be responsible for coordinating our field technicians and managing the daily service schedule to ensure our customers receive the prompt, professional service they deserve.

Your hero responsibilities will include:

• Managing and optimizing the daily technician schedule
• Communicating with technicians throughout the day to adjust jobs and priorities
• Coordinating incoming service calls and ensuring efficient dispatching
• Monitoring call flow and technician progress to keep the day running smoothly
• Supporting technicians so they can focus on delivering heroic service to customers
• Working closely with the team to ensure every customer experience is a great one

The Superpowers We're Looking For

• Motivation & Drive – attentive to technicians, scheduling, and constant changes throughout the day
• Flexibility & Problem Solving – able to quickly adapt and find solutions when schedules shift
• Reliability – dependable and punctual so the team can count on you
• Organization & Time Management – able to juggle multiple calls, schedules, and priorities at once
• Disciplined Workflow – able to follow company processes and systems
• Team Player – communicates well and contributes to a positive team environment
• Resourceful Problem Solver – able to locate answers using company tools, training materials, and internal resources before escalating questions to teammates

Experience That Helps

Experience in the trades is not required — we’re happy to train the right person.

Helpful skills include:

• Microsoft Office and professional email communication
• Strong typing and computer navigation skills
• Experience with ServiceTitan or QuickBooks is a plus

Why Join the Just In Time Heroes?

Just In Time Heating, Air Conditioning & Plumbing is a locally owned and growing company with a team that truly supports each other. We believe work should be productive, rewarding, and even fun.

Benefits include:

• Competitive hourly pay with bonus opportunities
• Health & Dental Insurance
• Company Matching IRA
• PTO after 90 days
• Paid holidays
• Paid birthday off
• Paid training and professional development
• Fun company events and team culture

Ready to Run the Command Center?

If you enjoy solving puzzles, managing moving parts, and helping a team of Home Service Heroes deliver incredible service to the community, we’d love to meet you.