Dispatcher - Onsite - Edison, NJ

ModivCare Solutions, LLC; Edison (NJ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with %

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Job summary

Modivcare is seeking a Dispatcher / Customer Advocate in Edison, NJ to deliver outstanding service to Transportation Providers. You will handle inquiries, resolve issues, and maintain precise records while coordinating trips and updating reservations.

The role emphasizes strong communication, data accuracy, and the ability to work independently in a fast-paced environment. On-site position with a competitive hourly wage and comprehensive benefits is offered.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• 0+ years of experience or equivalent education/experience.
• Strong verbal and written communication skills with a customer-focused demeanor.
• Excellent active listening and interpersonal skills.
• Basic computer proficiency including Microsoft Word, Excel, and Outlook.
• Ability to work independently and collaboratively within a team.
• Composure under pressure maintaining professionalism during high call volumes.
• Detail-oriented with excellent organizational skills.
• Positive attitude and passion for delivering exceptional customer experiences.
• Ability to quickly learn new systems and follow complex instructions.
• Demonstrated accuracy in data entry.

Responsibilities

• Provide superior customer service support to Transportation Providers by addressing inquiries, resolving concerns, and ensuring accurate documentation.
• Assist in scheduling, modifying, or canceling transportation reservations.
• Escalate unresolved issues to the appropriate departments.
• Manage scheduling tasks, including modifying and canceling reservations per provider requests.
• Document and investigate complaints or incidents with detailed records.
• Respond to provider concerns and refer unresolved grievances for review.
• Ensure accurate entry of trip-related data.
• Support processes related to trip corrections, mileage/cost adjustments, cancellations, and retroactive trips.
• Answer the Transportation Provider call line professionally.
• Participate in required meetings and other assigned duties or projects.

Skills

Verbal communication

Written communication

Active listening

Interpersonal skills

MS Word

MS Excel

MS Outlook

Data entry accuracy

Teamwork

Time management

Education

High School Diploma or GED

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for a Dispatcher / Customer Advocate to join our team.

Responsibilities

• Providing superior customer service support to Transportation Providers by addressing inquiries, resolving concerns, and ensuring accurate documentation.
• Assisting in scheduling, modifying, or canceling transportation reservations.
• Escalating unresolved issues to the appropriate departments.
• Managing scheduling tasks, including modifying and canceling reservations per provider requests.
• Documenting and investigating complaints or incidents, ensuring detailed records are maintained.
• Responding to provider concerns and referring unresolved grievances for further review.
• Ensuring accurate entry of trip-related data.
• Supporting processes related to trip corrections, mileage/cost adjustments, cancellations, and retroactive trips.
• Answering the Transportation Provider call line with professionalism and courtesy.
• Participating in required meetings and other assigned duties or projects.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• Zero (0) plus years of experience, or equivalent combination of education and/or experience.
• Strong verbal and written communication skills, with a customer-focused demeanor.
• Excellent active listening and interpersonal skills.
• Basic computer proficiency, including Microsoft Word, Excel, and Outlook.
• Ability to work independently and collaboratively within a team.
• Composure under pressure, maintaining professionalism during high call volumes.
• Detail-oriented with excellent organizational skills.
• Positive attitude and passion for delivering exceptional customer experiences.
• Ability to quickly learn new systems and follow complex instructions.
• Demonstrated accuracy in data entry.

Salary

Salary: $18 - $20/hr

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Posting Information

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax
• Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Equal Opportunity & Diversity

Modivcare is an Equal Opportunity Employer. EEO is The Law. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

Contact & Additional Information

If you need assistance, please reach out to us at [e-mail]. Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at [e-mail] and a member of the Talent Acquisition team will reach out to you within the next 48 business hours.

Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.

About Modivcare

Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes. Our goal isn’t a number. It’s a difference.