Dispatcher - Onsite - Phoenix, AZ

ModivCare Solutions, LLC; Phoenix (AZ); On-site; USD 50,145,000 - 65,574,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) retirement plan with company匹

Paid Time Off

Paid Parental Leave

Disability insurance

Tuition reimbursement

Employee discounts

Job summary

Modivcare is seeking an experienced Customer Advocate/ Dispatcher to engage with transportation providers, respond to member service inquiries, resolve issues, and deliver exceptional customer service to internal and external stakeholders.

The role requires a High School Diploma or GED, 0+ years of experience, and strong written and verbal communication. You will handle reservations, document complaints, manage data integrity, and support mass transportation coordination as needed.

Qualifications

• High School Diploma or GED required.
• 0+ years of experience.
• Strong verbal and written communication skills.
• Excellent active listening and ability to understand customer needs.
• Basic computer proficiency with Word, Excel, and Outlook.
• Ability to work independently and collaboratively.
• Capable of remaining calm under pressure while resolving issues.
• Comfortable managing high call volumes with courtesy.
• Strong attention to detail and organizational skills.

Responsibilities

• Assist transportation providers with questions and concerns related to transportation services.
• Schedule, modify, and cancel reservations as needed.
• Document and obtain details of complaints or incidents filed by providers.
• Receive and record provider concerns accurately and efficiently.
• Ensure complete and accurate trip data input.
• Refer unresolved grievances to the appropriate department for resolution.
• Support documentation of trip corrections, mileage or cost adjustments, cancellations, and retroactive trip entries.
• Answer incoming calls on the Transportation Provider call line.
• Participate in required meetings and contribute to other projects or duties as assigned.
• Help coordinate mass transportation when needed.

Skills

Customer service

Active listening

Written communication

Verbal communication

MS Office

Attention to detail

Calm under pressure

Team player

Typing

Education

High School Diploma or GED

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for an experienced Customer Advocate/ Dispatcher to join our team. In this role, you will be responsible for interacting with transportation providers to respond to inquiries regarding member services, resolving complaints, and delivering superior customer service to both internal and external stakeholders.

• Assists transportation providers with questions and concerns related to transportation services.
• Schedules, modifies, and cancels reservations as needed.
• Documents and obtains details of complaints or incidents filed by providers.
• Receives and records provider concerns accurately and efficiently.
• Ensures complete and accurate trip data input.
• Refers unresolved transportation provider or member grievances to the appropriate department for resolution.
• Supports documentation of trip corrections, mileage or cost adjustments, cancellations, and retroactive trip entries in line with company policies.
• Answers incoming calls on the Transportation Provider call line.
• Participates in required meetings and contributes to other projects or duties as assigned.
• Help coordinate mass transportation when needed.

We are interested in speaking with individuals with the following…

• High School Diploma or General Education Degree (GED) required.
• Zero (0) plus years of experience. Or equivalent combination of education and/or experience.
• Strong verbal and written communication skills, with a friendly and customer-focused demeanor.
• Excellent active listening skills and the ability to understand customer needs and concerns.
• Basic computer proficiency and familiarity with Microsoft Word, Excel, and Outlook.
• Ability to work both independently and collaboratively within a team.
• Capable of remaining calm and composed under pressure while resolving issues.
• Comfortable managing high call volumes while maintaining courtesy and professionalism.
• Strong attention to detail and organizational skills for managing customer information accurately.
• Enthusiastic and positive attitude with a passion for delivering exceptional service.
• Willingness and ability to learn new technology and processes quickly.
• Ability to understand and follow complex instructions and accurately type.

Salary: Starting at $17.50/hr

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

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