Customer Service Representative - WFH-MAINE RESIDENTS ONLY

Modivcare; Augusta (ME); À distance; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid parental leave

Disability insurance

Employee discounts

Résumé du poste

Modivcare is seeking a Customer Service Representative in Maine who will be the first point of contact for members while resolving questions and coordinating transportation services. The role supports members with accurate documentation and a positive experience, with training and a remote setup.

The position requires a high school diploma and 0-2 years of call center experience, and operates in a 24/7/365 environment with holiday coverage.

Qualifications

• 0-2 years of contact center or customer service experience with high call volume.
• Excellent customer service and interpersonal skills.
• Ability to quickly learn new technology and processes; understand and follow complex instructions.
• Typing speed and data entry proficiency (35 WPM).

Responsabilités

• Assist customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains a polite, professional, and courteous demeanor at all times.

Connaissances

Customer service

Interpersonal skills

Data entry

Typing 35 wpm

Teamwork

Formation

High School Diploma

Description du poste

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!MUST LIVE IN MAINERequired Start date: 12/8/2026Shifts AvailableModivcare is looking for an experienced Customer Service Representative to join our team, serving as the first point of contact for members while resolving questions and concerns in an accurate and timely manner. This role supports members by coordinating transportation services, documenting interactions, and ensuring a positive experience that contributes to improved health outcomes.Work from Home RequirementsHigh-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required)Ability to directly hardwire to modemDedicated work area separated from other living spaces to ensure privacy of sensitive informationAbility to attend 100% of training and be on camera for the first 30 days of employmentThis role…Assists customers with transportation questions and concernsSchedules, modifies, and cancels reservations as requestedObtains and documents details of customer complaints and concernsEnsures all relevant customer information is accurately documentedAttends required meetings and adheres to company policies and proceduresMaintains acceptable attendance and punctuality standardsEnsures accurate trip data entry and documentationMaintains a polite, professional, and courteous demeanor at all timesDemonstrates commitment to producing high-quality workRefers unresolved customer grievances to appropriate departments for further investigation and resolutionPromotes a positive and collaborative working environmentSupports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverageParticipates in additional projects or duties as assignedWe are interested in speaking with individuals with the following…High School Diploma preferred0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experienceExcellent customer service and interpersonal skills with the ability to work independently and as part of a teamAbility to quickly learn new technology and processes. Understand and follow complex instructionsAbility to accurately type at least 35 words per minutePay Rate- $16.00/hrThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.We value our team members and realize the importance of benefits for you and your family.Modivcare offers a comprehensive benefits package to include the following:Medical, Dental, and Vision insuranceEmployer Paid Basic Life Insurance and AD&DVoluntary Life Insurance (Employee/Spouse/Child)Health Care and Dependent Care Flexible Spending AccountsPre-Tax and Post -Tax Commuter and Parking Benefits401(k) Retirement Savings Plan with Company MatchPaid Time OffPaid Parental LeaveShort-Term and Long-Term DisabilityTuition ReimbursementEmployee Discounts (retail, hotel, food, restaurants, car rental and much more!)Modivcare is an Equal Opportunity Employer.EEO is The Law - click here for more informationEqual Opportunity Employer Minorities/Women/Protected Veterans/DisabledWe consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [e-mail]