Dispatcher/office clerk

PRO-ACCESS SOLUTIONS INC; Stockton (CA); Vor Ort; USD 42.000 - 63.000; Vollzeit

Benefits dieser Stelle

Health insurance

Vision insurance

401(k) matching

Company parties

Dental insurance

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Zusammenfassung

PRO-ACCESS SOLUTIONS INC. is seeking a dedicated Dispatcher/Office Clerk to handle both emergency and non-emergency calls, making quick, accurate decisions under pressure. The ideal candidate is highly organized, capable of multitasking, and eager to grow beyond routine duties in a fast-paced setting.

The role requires strong typing and data entry skills, as well as excellent verbal and written communication to coordinate with multiple teams and customers.

Qualifikationen

• High school diploma or GED required.
• Prior dispatcher or similar role experience.
• Excellent typing and data entry skills.
• Strong verbal and written communication.
• Ability to multi-task and stay organized under pressure.

Aufgaben

• Receive inbound emergency and non-emergency calls.
• Collect and document caller information.
• Prioritize calls by urgency.
• Transmit information to the appropriate person.
• Direct response units to locations.
• Monitor status of the response team.
• Contact customers after service rendered.
• Data entry.
• Accounts receivable/collections.

Kenntnisse

Typing

Data entry

Verbal communication

Written communication

Multitasking

Organization

Ausbildung

High school diploma/GED

Experience as Dispatcher or similar position

Jobbeschreibung

Benefits:

• Health insurance
• Vision insurance
• 401(k) matching
• Company parties
• Dental insurance

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a professional and skilled Dispatcher/Office Clerk to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task. Eager to learn outside of their normal tasks for potential growth. A fast-paced professional with strong tempo excels at managing high-volume tasks, keeping a steady rhythm under pressure, and matching operational speed with accuracy

Responsibilities

• Receive inbound emergency and non-emergency calls
• Collect and document information from callers
• Prioritize calls according to the level of urgency
• Transmit information to the appropriate person or department
• Direct response units to appropriate location
• Monitor status of the response team
• Contacting customers on service rendered
• Data Entry
• Account receivables/collections

Qualifications

• High school diploma/GED
• Previous experience as a Dispatcher or in a similar position
• Excellent typing and data entry skills
• Understanding of best practices and procedures for emergency response situations
• Strong verbal and written communication skills
• Highly organized with the ability to multitask and prioritize projects
• Ability to work well under pressure