Dispatcher/Office Adminsitrator

USA Waste and Recycling; Watertown (CT); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short/Long Term Disability

401K

Job summary

USA Waste and Recycling in Connecticut is seeking a Dispatcher/Office Administrator to coordinate schedules, manage customer communications, and perform a range of administrative duties to keep office and field operations running smoothly.

As the central liaison between customers, drivers, and internal teams, you will dispatch trucks, optimize daily routes, handle same-day requests, and maintain accurate records while delivering exceptional service and operational excellence.

Qualifications

• Demonstrated oral and written communication skills.
• At least 1 year in a high-stress, fast-paced office environment.
• Experience with Microsoft Office suite.

Responsibilities

• Schedule same-day and next-day services with residential drivers and other drivers.
• Perform receptionist duties: answer phones, take messages, assist customers, transfer calls.
• Keep supervisor informed of issues needing attention.
• Schedule appointments and update calendars as needed.
• File and retrieve corporate records and reports.
• Maintain an accurate file system promptly.
• Meet and greet clients and visitors; facilitate driver check-in.
• Handle data entry and basic customer service tasks.
• Work shifts as scheduled; participate in safety meetings and follow company policies.

Skills

Multitasking

High-stress environment

Organizational skills

Creativity

Tools

Microsoft Office

Job description

Dispatcher/Office Administrator

USA Waste and Recycling

USA Waste and Recycling, Inc

Position Summary

The Dispatcher/Office Administrative Assistant plays a vital role in supporting daily operations by coordinating schedules, managing customer communications, and performing a variety of administrative duties to ensure efficient office and field operations. Serving as the central point of communication between customers, drivers, and internal teams, this hybrid role is responsible for tracking service requests, maintaining accurate records, and ensuring the timely completion of work. This position is responsible for dispatching trucks and coordinating daily routes to maximize efficiency while ensuring all scheduled work, including same-day service requests, is completed. The Dispatcher/Office Administrative Assistant monitors route progress, addresses scheduling changes, communicates updates to customers and field personnel, and provides administrative support to help maintain a high level of customer service and operational excellence.

Compensation

$65,000-$75,000

Benefits

Medical, Dental, Vision, Short/Long Term Disability, 401K

Benefits for choosing USA Waste and Recycling

• 401 (K), Roth, and Profit Sharing/Match Plans.
• Competitive Salaries.
• Comprehensive medical, dental, and vision insurance.
• FSA Eligibility.
• Telehealth and Mental Health support.
• Life insurance options include a 100% employer-funded option.
• Employee Assistance Program.
• Training and development opportunities with a growing, family-owned company.

Your Role

• Working with residential drivers, as well as other drivers to schedule same-day and next-day services.
• Perform receptionist duties, which include answering phones, taking messages, providing customer assistance, and transferring calls.
• Keep the immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Schedule appointments and update calendars as necessary.
• File and retrieve corporate records, documents, and reports.
• Maintain an accurate file system promptly.
• Meet and greet clients and visitors.
• Facilitate driver check-in.
• Perform required data entry and minor customer service responsibilities.
• Work all assigned shifts from the scheduled start time to the scheduled end time.
• Take an active role in improving safety and health in the workplace.
• Participate in required Company meetings, including weekly safety meetings.
• Maintain reasonable, regular, punctual attendance consistent with Company policies, Americans with Disabilities Act (ADA), Family and Medical Leave Act (FMLA), and other federal, state, and local standards.
• Adapts to changing duties, as required, based on business needs.

Supervisory Responsibilities

• Provide immediate directions to drivers.
• Acts as primary supervisor to handle minor problems.
• Recommend discipline to managers.
• Interacts with drivers throughout the workday to ensure routes are done most efficiently while maintaining an acceptable level of customer satisfaction.

Your Skills

• Ability to multitask.
• Ability to work efficiently and effectively in a high-stress environment.
• Excellent organizational skills.
• Ability to react quickly.Creativity.

Requirements

• Demonstrated oral and written skills.
• At least 1 year in a high-stress, fast-paced office environment.
• Experience with Microsoft Office.

Physical Demands

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) for most of the workday.
• Required to exert physical effort in handling objects less than 40 pounds rarely.

Our Story

USA Waste and its affiliated businesses are proudly family-owned, built on a legacy that began in 1974 when Guy "Sonny" Antonacci and his wife, Mary Ann, started Somers Sanitation with a single truck in Somers, Connecticut. Today, three generations of the Antonacci family lead a diverse organization grounded in hard work, innovation, and a deep commitment to the communities they serve.

From leading waste hauling and recycling operations to premier destinations like Sonny's Place and GreatHorse, the family's entrepreneurial vision extends across a range of industries. Sonny's Place was designed to bring families together through fun and entertainment, while GreatHorse and The Starting Gate deliver a refined yet welcoming experience rooted in luxury and hospitality. The family's passion for excellence also extends to Lindy Farms, a premier Standardbred and Thoroughbred breeding and training facility in Somers, CT, dedicated to developing elite racehorses.

Across all companies, the Antonacci family remains committed to delivering exceptional experiences while staying true to the values that started it all-family, innovation, and community impact.

Join a team dedicated to advancing these principles across a dynamic and growing family of businesses.

EEO Statement

USA Waste and Recycling, Inc. EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.