Dispatcher Night/Weekends

CDN Logistics, Inc.; Northlake (IL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) with company match

Paid vacation and holidays

Veteran-owned company

Job summary

CDN Logistics, Inc. is seeking a Night & Weekend Dispatcher to support over-the-road drivers, monitor shipments, and coordinate after-hours maintenance from Northlake, IL.

This on-site, full-time role requires independent problem-solving and calm, professional communication during overnight shifts. The successful candidate will have 2+ years in transportation or dispatch, knowledge of Hours of Service rules, and strong organizational skills to document shift turnover and keep customers informed

Qualifications

• Two or more years of transportation, logistics, dispatch, driver support, or related customer-service experience preferred.
• Familiarity with DOT regulations and Hours of Service requirements.
• Strong verbal and written communication skills.
• Ability to remain calm and solutions-focused during stressful situations.

Responsibilities

• Serve as the primary point of contact for over-the-road drivers during assigned hours.
• Respond promptly to load questions, routing issues, and road closures.
• Provide drivers with clear, professional guidance while maintaining a calm and supportive presence.
• Coordinate after-hours maintenance and roadside assistance when needed.

Skills

Dispatch experience

Driver support

DOT Hours of Service

Communication skills

Decision making

Organizational skills

Education

High school diploma or GED

Tools

TMS (Transportation Management Systems)

Real-time location tracking

Telematics platforms

Maintenance software

Job description

About this position

Position Description: Night & Weekend Dispatcher Northlake, IL | On-Site | Full-Time | Night and Weekend Schedules Why Join CDN Logistics? Founded in 1998, CDN Logistics, Inc. is a dynamic transportation and logistics company providing service throughout the continental United States, Canada, and Mexico. This role provides an opportunity to become a trusted operational resource within a growing transportation organization. Your decisions will directly support our drivers, protect customer commitments, and help ensure a successful transition from one operating day to the next. At CDN Logistics, our drivers mean the world to us. Our Tracking Coordinator plays an important role in fulfilling that commitment by ensuring drivers have a capable, responsive partner whenever they are on the road. If you are an experienced transportation professional who thinks ahead, works well independently, communicates effectively, and takes pride in solving problems when others are off the clock, we would like to hear from you. At CDN, reliability, flexibility, and quality service rule the road. Our drivers mean the world to us, and we are committed to giving them the responsive, knowledgeable support they need—regardless of the hour.

About the Dispatch Opportunity

Transportation does not stop when the traditional business day ends—and neither does our commitment to our drivers and customers. CDN Logistics is seeking a knowledgeable and resourceful Dispatcher to serve as an extension of our daytime Driver Management team. This individual will provide critical off-shift operational coverage by supporting over-the-road drivers, monitoring active shipments, communicating with customers, coordinating roadside maintenance, and resolving problems that could affect service. It takes a special person to succeed in this role. The right candidate will be forward-thinking, independent, highly knowledgeable, and personable. You must be able to anticipate problems, make sound decisions with limited supervision, and remain calm when drivers and customers need immediate answers. This is an opportunity for an experienced transportation professional who takes ownership, communicates confidently, and understands that overnight decisions can determine the success of the following business day.

Position Requirements

• Two or more years of transportation, logistics, dispatch, driver support, or related customer-service experience preferred.
• Working knowledge of truckload or over-the-road transportation operations strongly preferred.
• High school diploma or GED required.
• Familiarity with DOT regulations and Hours of Service requirements.
• Strong verbal and written communication skills.
• Ability to remain calm, professional, and solutions-focused during stressful or rapidly changing situations.
• Strong judgment and the ability to make timely decisions with limited supervision.
• Forward-thinking approach with the ability to anticipate service problems and initiate corrective action.
• Personable and confident communication style when working with drivers, customers, maintenance providers, and internal leaders.
• Strong organizational skills, attention to detail, and commitment to accurate documentation and shift turnover.
• Comfort working with transportation-management systems, real-time tracking and telematics platforms, maintenance software, email, and multiline telephone systems.
• Dependability and consistent attendance, particularly during alternate shifts, holidays, and periods of severe weather or increased operational demand.

Dispatcher Work Schedule

This is specifically an off-shift position. Candidates must be prepared to work an assigned schedule that includes alternate shifts and potentially holidays. Available or assigned schedules may include:
Monday through Friday, 5:00 p.m. to 3:00 a.m.
Sunday through Wednesday, 7:00 p.m. to 7:00 a.m.
Wednesday through Sunday, 7:00 p.m. to 7:00 a.m.
Friday through Monday, 7:00 a.m. to 7:00 p.m.
Schedules will be assigned based on operational needs. Flexibility to provide occasional coverage outside the regularly assigned schedule—including additional overnight or weekend hours—are required. You are the face and voice of the shift and will support our drivers at all phases of their journey.

• Serve as the primary point of contact for over-the-road drivers during assigned hours.
• Respond promptly to calls involving load questions, fuel-card concerns, routing issues, road closures, severe weather, and other operational challenges.
• Provide drivers with clear, professional, and practical guidance while maintaining a calm and supportive presence.
• Coordinate after-hours maintenance and roadside assistance when equipment problems occur.

Monitor Shipments and Protect Service

• Maintain visibility of active pickups and deliveries through regular driver communication, real-time location technology, telematics, and transportation-management systems.
• Identify potential delays or service failures before they occur and take appropriate action to protect the shipment and customer commitment.
• Communicate accurate and timely status updates to internal and external customers, particularly when pickup or delivery schedules may be affected.
• Document shift activity and prepare a complete, actionable turnover for the daytime Driver Managers.

Resolve After-Hours Issues

• Respond to truck breakdowns, delayed loads, missed pickups, missed deliveries, and other time-sensitive service concerns.
• Coordinate load recovery or repowering when delays or equipment problems threaten service.
• Evaluate available information, determine priorities, and elevate serious or unresolved matters to the appropriate operational leader.
• Notify the Safety Department promptly of accidents, motorist complaints, or other safety-related events.
• Maintain composure and sound judgment during emergencies and high-pressure situations.

Support Safety and Compliance

• Monitor driver activity for compliance with Department of Transportation requirements and Hours of Service regulations.
• Avoid directing or permitting activity that could place a driver, the public, the shipment, or CDN Logistics at risk.
• Recognize potential safety or compliance concerns and elevate them promptly.
• Maintain accurate records of driver communications, shipment updates, maintenance events, and significant off-shift decisions.

What We Offer

We take care of our people the way they take care of our customers. Our benefits and rewards are designed to support your health, family, and future.

• Comprehensive benefits—medical, dental, vision, and life insurance; details on coverage and shared costs are reviewed during the interview process. Benefits are offered as a shared-cost program to balance affordability with sustainable, high-quality coverage.
• 401(k) with company match to help you plan for long-term financial security
• Paid vacation and holidays—including your birthday!
• Supplemental insurance options such as disability, voluntary life, and legal coverage
• Employee recognition and referral incentives that reward performance and teamwork
• Career growth and training opportunities for those who want to learn and advance
• Proudly 100% Veteran-owned, built on respect, reliability, and shared success

Equal Employment Opportunity Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to creating an inclusive workplace that respects and celebrates the diverse backgrounds, perspectives, and talents of all employees.