Dispatcher I

AIT Worldwide Logistics, INC.; Itasca (IL); On-site; USD 30,996 - 42,843; Full time

Benefits offered by this job

Medical and Prescription Insurance

401(k)

Tuition Reimbursement

Paid Parental Leave

Employee Support

Job summary

A reputable logistics company is seeking a Dispatcher I to oversee local shipments, coordinate communication between drivers, and ensure customer satisfaction. This role offers opportunities for growth within a supportive team environment and requires strong communication skills, a customer service focus, and a passion for problem-solving. Competitive benefits and bonus eligibility are included.

Qualifications

• 0-3 years in Freight Forwarding industry experience preferred.
• Strong problem solving and multi-tasking skills.
• Great interpersonal and communication skills.

Responsibilities

• Overseeing and documenting local shipment pickups and deliveries.
• Routing local freight and dispatching drivers.
• Providing customer service and addressing concerns.

Skills

Team player

Strong work ethic

Growth mindset

Customer service focus

Education

High School Diploma/GED equivalency

Associate Degree or equivalent

Tools

Microsoft Office

AS400

Job description

Introduction

Join AIT Home Delivery, a leader in last-mile, white-glove delivery for furniture, appliances, and electronics. Be part of a dynamic team that values excellence, teamwork, and career growth. With top-tier training and advancement opportunities, AIT Home Delivery is the perfect place to build your future in logistics!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

AIT is seeking a Dispatcher I! The Dispatcher I is responsible for overseeing and documenting the pickup and delivery of local shipments, as well as coordinating and communicating shipment information between drivers and delivery agents.

Responsibilities

• Routing local freight, dispatching drivers, performing dock checks, tracking shipments, working with dock staff members to ensure movement of freight.
• Timely event data entry of shipment milestones into MyAIT & AS400 tracking system - pickup, delivery, obtain proof of delivery.
• Provide customer service to identify and meet specific customer needs. Answer/make customer inquiry calls and address customer concerns/complaints.
• Assign driver load planning based on local mapping & appointments accordingly.
• Identifying and coordinating the prioritization of rushed/urgent/last minute shipments.
• Other duties and responsibilities will be assigned as business demands deem necessary.
• The wage range for this position is $22.50-$31.10 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

• A team player who works well with others - being respectful to our teammates is a core value.
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role.
• Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture.

Other Skills We Hope to See:

• High School Diploma/GED equivalency required; Associate Degree or equivalent preferred.
• 0-3 years in Freight Forwarding industry experience preferred and/or industry experience in customer service/operations.
• Proficient in Microsoft Office.
• Previous Experience working with AS400 preferred.
• Strong problem solving and multi-tasking skills with abilities to develop new ideas and innovative solutions.
• High attention to details and organization.
• Strong geographic and mapping skills. Sense of direction and coordination to build routes.
• Great interpersonal and communication skills with customers, drivers, and co-workers - communication is key!

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is a Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.