Dispatcher I - Patient Logistics & Support (Evenings)

QUEST DIAGNOSTICS INC; Tampa (FL); On-site; USD 20,664 - 27,552; Full time

Job summary

Quest Diagnostics in Tampa, FL is seeking a Dispatcher I for Saturday to Wednesday, 12:30 PM to 9:00 PM. The role involves answering client pickup requests, planning and scheduling pickups, coordinating with field operations, and dispatching to couriers to ensure timely lab deliveries.

The position offers $17.20+ per hour with potential shift differentials of 10% for some second shift and 15% for some third shift, plus eligibility for annual bonus.

Qualifications

• 1 to 3 years customer service or logistics experience.
• Experience using dispatch systems or related software is a plus.

Responsibilities

• Answers client pick-up request calls and enters into dispatch system.
• Determines if pick-up can be performed as requested by the client based upon multiple factors.
• Assigns pick-up and delivery destinations to courier.
• Actively listens to client concerns, conducts preliminary research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
• May include other tasks as assigned.

Skills

Customer Service

Logistics

Telephone Communication

Dispatch Applications

Multitasking

Education

High school diploma or equivalent

Associate’s Degree

Job description

Quest Diagnostics in Tampa, FL is seeking a Dispatcher I for Saturday to Wednesday, 12:30 PM to 9:00 PM. The role involves answering client pickup requests, planning and scheduling pickups, coordinating with field operations, and dispatching to couriers to ensure timely lab deliveries.

The position offers $17.20+ per hour with potential shift differentials of 10% for some second shift and 15% for some third shift, plus eligibility for annual bonus.