Dispatcher I

The Kenan Advantage Group; Geismar (LA); In loco; USD 42.000 - 68.000; Tempo pieno

Descrizione del lavoro

The Kenan Advantage Group in Geismar, LA is seeking a Dispatch professional to coordinate daily freight movement and driver schedules. You will plan deliveries, receive orders from suppliers, and provide frontline customer service to existing accounts.

Ideal candidates will have a high school diploma, excellent communication and interpersonal skills, and the ability to resolve conflicts in a fast-paced setting. On-call duties may be required.

Competenze

• Requires strong verbal and written communication.
• Ability to resolve conflicts and manage customer expectations.
• Proven interpersonal skills and teamwork in a fast-paced environment.

Mansioni

• Execute daily plan for movement of all freight within the assigned area.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed retail outlets.
• Receive orders from suppliers, gas station dealers, and distributors.
• Provide frontline customer service for existing accounts.
• Answer incoming calls promptly and courteously.
• Monitor e-mail for orders, inventory updates and team communication.
• Monitor station inventories via portals.
• Solicit freight from customers.
• Create loads in dispatch system.
• Share dispatch responsibilities with teammates.
• Enter incidents into the reporting system.
• On-call duties as needed.

Conoscenze

Communication skills

Conflict resolution

Interpersonal skills

Formazione

High school diploma or equivalent

Descrizione del lavoro

Job Details

Job Location: 96 Geismar LA 2 - Geismar, LA 70734, Position Type: Dispatch, Travel Percentage: None, Job Shift: Salary, Job Category: IC1, Position Summary

This position is responsible for executing a daily plan for movement of all freight within an assigned area.

Essential Functions

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Plan deliveries to inventory-managed retail gas outlets
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, inventory updates, and communication between team members
• Monitor web portals for station inventories
• Solicit freight from customers
• Create loads in dispatch system
• Divide dispatch responsibilities with other team members
• Enter incidents into KITS (incident reporting system)
• On-call duties as needed

Qualifications

• High school diploma or equivalent
• Excellent conflict resolution and skills
• Effective oral, written and interpersonal communication skills

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change.

All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.