Dispatcher Full Time *Immediate Need*

Southeast Area Transit District; Preston (CT); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Disability

Paid vacation

Sick leave

Personal days

457(b) plan

EAP program

Job summary

SEAT in Preston, CT is seeking an energetic dispatcher to manage revenue vehicle movements, schedule operators, and coordinate with supervisors and maintenance.

You will handle daily service records, respond to emergencies, and communicate clearly with operators and the public. A HS diploma, MS Office skills, and the ability to work varied shifts are required; bilingual Spanish is a plus.

Qualifications

• Minimum HS Diploma/GED required.
• Familiarity with MS Office; ability to operate dispatching equipment, software, two-way radios and telephones.
• Minimum 1 year experience in a customer-service role with ability to handle high call volumes; bilingual Spanish preferred.

Responsibilities

• Directs and controls movement of revenue vehicles via radio and computer for scheduling and field situations; notify supervisor of situations requiring attention.
• Communicates clearly, concisely, and authoritatively with operators.
• Schedules operators for daily work to ensure all revenue service is maintained; ensures labor agreement compliance.
• Schedules and books trips for demand-response services using scheduling software.
• Coordinates communications between operators, supervisors, and maintenance employees.
• Provides information about services to public via telephone and social media.
• Responds to service emergencies and detours by coordinating staff, emergency response personnel and vehicles as needed.
• Ensures compliance with Federal, State and SEAT regulations.
• Completes, maintains, and updates accurate daily service records, logs, and files.
• Attends in-service training or off-site training provided by the District.
• Other related duties as assigned.

Skills

Customer service

Communication

High call-volume handling

Education

High School Diploma or GED

Tools

MS Office

Dispatching equipment

Two-way radios

Telephones

Scheduling software

Job description

The District is the region's public transportation provider with a strong public service ethic. We are looking for an energetic, conscientious and detail-oriented individual who enjoys making a difference, a quick learner who can take the initiative, is safety-driven, and enjoys being part of a small team that takes pride in their service to the community.

JOB DESCRIPTION/RESPONSIBILITIES:

• Directs and controls movement of revenue vehicles via radio and computer for scheduling and field situations; notify supervisor of situations requiring attention.
• Communicates clearly, concisely, and authoritatively with operators.
• Schedules operators for daily work to ensure all revenue service is maintained without interruption; ensures assigned work follows Labor Agreement.
• Schedules and books trips for demand-response services by utilizing scheduling software.
• Coordinates communications between operators, supervisors, and maintenance employees.
• Provides information about services to public via telephone and social media.
• Responds to service emergencies and detours by assisting in the coordination of staff, emergency response personnel and vehicles as needed.
• Ensures compliance with Federal, State and SEAT regulations.
• Completes, maintains, and updates accurate daily service records, logs, and files.
• Attends in-service training or off-site training provided by the District.
• Other related duties as assigned.

REQUIREMENTS/QUALIFICATIONS:

• Minimum possession of HS Diploma/GED.
• Familiarity with MS Office; ability to operate various types of dispatching equipment, software, two-way radios and telephones.
• Minimum of one (1) year experience in position requiring excellent customer service skills being empathetic and cognizant of the needs of all customers.
• Ability to deal with stressful, high call volume situations.
• Ability to work all shifts (including nights, weekends, holidays, and split shifts).
• Ability to pass FTA Drug and Alcohol requirements of the position.
• Must be able to attend training.
• Must be able to effectively speak, read, write, and comprehend Basic English; bilingual (Spanish) is preferred.

Starting pay is $23.88 per hour

• medical
• dental
• vision
• life
• disability
• paid vacation
• sick
• personal days
• 457(b)
• EAP program

SEAT is an EEO/AA Employer