Dispatcher - Fleet

MacAllister Machinery Co., Inc.; Novi (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

MacAllister Machinery Co., Inc. in Novi, MI seeks a dispatcher/logistics coordinator to arrange heavy equipment deliveries, pickups and inter-branch transfers while maintaining exceptional customer service.

The role requires coordinating with drivers, ensuring paperwork accuracy, and upholding DOT standards for timely, cost-efficient operations. The candidate should have 3+ years in load planning/dispatching, a High School Degree, and some travel to other branches.

Qualifications

• High School Degree required.
• 3+ years of experience in load planning/dispatching.
• Occasional travel to different branches.

Responsibilities

• Schedule machine deliveries, pick-ups and inter-company transfers with accurate paperwork.
• Coordinate with drivers to ensure on-time deliveries and adherence to pick-up guidelines.
• Coordinate with customers on machine security if pickups are not timely.
• Maximize load and improve route efficiency.
• Manage drivers' daily start/finish times for efficiency and customer satisfaction.
• Maintain DOT standards and file state hauling permits as needed.

Skills

Microsoft Office

Excellent communication

DOT regulations knowledge

Fleet capacity understanding

Team collaboration

Problem solving

Maps reading

Education

High School Degree

Job description

Position Summary

This position will coordinate scheduling and delivery for heavy equipment sales and/or rentals. The person in this role will have a strong customer service focus and the ability to multi-task in order to meet our customers’ needs.

Position Duties/Responsibilities

Primary Responsibilities:

• Responsible for scheduling machine deliveries, pick-ups and inter-company transfers. Responsible for ensuring all appropriate paperwork is accurate and complete.
• Communicate with drivers to ensure highest customer satisfaction with regards to on-time deliveries, drop and pick-up points, equipment needs, etc. Responsible for ensuring that pick-up guidelines are adhered to
• Responsible for coordinating with customers on machine security if pick-ups are not going to be met in a timely manner
• Ensures load maximization and route efficiency
• Manage drivers’ daily start and finish times to ensure maximum efficiency and that customer expectations are met
• Maintain all DOT standards and requirements, as well as file and request state hauling permits as necessary for the location of the delivery

Position Requirements

• High School Degree
• At least 3 years of experience in load planning/dispatching.
• Ability to travel to different branch locations occasionally

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Ability to operate a computer and necessary programs such as Microsoft Office products and database systems
• Excellent communication skills, including verbal, written, and listening
• Ability to apply knowledge of DOT regulations to the workplace to ensure compliance
• Ability to apply understanding of fleet capacity and business volume to ensure timely and cost-effective deliveries and pick-ups
• Ability to work between departments (shop, parts, counter, etc...)
• Ability to think-on-your-feet to solve problems quickly
• Familiarity with surrounding areas would be helpful as well as the ability to read and understand maps of the city and surrounding areas.
• Ability to constructively manage change and conflict

Other Requirements of Position

• Works under general supervision. Employee acts independently to handle standard problems but usually report on such problems. More unusual problems are referred to a supervisor/manager.
• Major responsibilities typically require creativity and latitude. Employee typically operates with specific objectives but often few written or unwritten procedures as guidelines. Some policies or precedents for action exist.
• If an error is made while in this position, it will be easy to find and can be fixed with some effort or expense and moderate effect on the company.
• Frequently communicates with coworkers, customers, and management. Regularly communicates with company executives.

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.