Supervisor | Patient Access | Hospital ETC

CentraCare Health; Saint Cloud (MN); On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Tuition reimbursement

Employee discounts

Retirement plan

Job summary

CentraCare Saint Cloud Hospital seeks a Patient Access Supervisor to lead and develop a dedicated Patient Access team at the Emergency Trauma Center. You will drive training, education, and performance initiatives to ensure accurate registration, scheduling, and verification processes from the first patient contact.

You will coach staff across service areas, promote professional growth, and collaborate with hospital leaders to elevate the patient experience while ensuring compliance and

Qualifications

• Minimum of two years revenue cycle experience or three years leadership experience.
• High school diploma or GED.
• Working knowledge of Prelude/ADT/scheduling/insurance authorization, referral and RTE functions within Epic.

Responsibilities

• Lead, coach, and support Patient Access employees across multiple service areas.
• Promote staff engagement and professional growth through mentorship and performance development.
• Monitor work quality and compliance to ensure accurate patient registration, scheduling, insurance verification, and authorization processes.
• Identify opportunities for process improvement and operational efficiency.
• Collaborate with leaders and departments across the organization to support exceptional patient experiences.
• Perform advanced registration duties requiring independent judgment, problem-solving, and knowledge of hospital procedures.

Skills

Revenue cycle experience

Leadership experience

Education

High school diploma or GED

Tools

Epic

Job description

Lead. Develop. Make a Difference.

At CentraCare, every patient interaction matters. As a Patient Access Supervisor at Saint Cloud Hospital, you will play a vital role in shaping the patient experience by leading and developing a team responsible for delivering exceptional service from the very first point of contact.

If you are passionate about coaching others, driving operational excellence, and creating an environment where employees can thrive, we invite you to bring your leadership talents to our Patient Access team.

What You'll Do

As a Patient Access Supervisor focused on our Emergency Trauma Center, you will lead training, education, and performance initiatives for Patient Access staff while ensuring accuracy, efficiency, and exceptional customer service across registration and scheduling functions.

In this role, you will:

• Lead, coach, and support Patient Access employees across multiple service areas.
• Promote staff engagement and professional growth through mentorship and performance development.
• Monitor work quality and compliance to ensure accurate patient registration, scheduling, insurance verification, and authorization processes.
• Identify opportunities for process improvement and operational efficiency.
• Collaborate with leaders and departments across the organization to support exceptional patient experiences.
• Perform advanced registration duties requiring independent judgment, problem-solving, and knowledge of hospital procedures.

Schedule:

• Full-time | 80 hours every two weeks | Saint Cloud Hospital
• Monday – Friday | 8am – 4:30pm| 8-hour shifts
  • Weekends have a monthly on-call rotation
  • Flexibility will be important for shift coverage when needed

Pay and Benefits (Total Rewards):

• $26.74+ per hour however, we recognize experience and offer competitive compensation.
• Full Pay Spectrum for this position: $26.74/hour to $40.11/hour
• Full-time Benefits | CentraCare; medical, dental, PTO, retirement, employee discounts and more!
  • Tuition reimbursement and college grant programs are available.

Qualifications:

• Minimum of two years of revenue cycle experience or three years of leadership experience
• High school diploma or GED
• Working knowledge of all prelude/ADT/scheduling/insurance authorization, referral and RTE functions within Epic

Why CentraCare?

At CentraCare, you'll join a team dedicated to improving the health and well-being of the communities we serve. We believe our employees are our greatest asset, and we're committed to providing opportunities for growth, development, and meaningful work.

This is an opportunity to lead a high-performing team, influence the patient experience, and build a rewarding career with one of Minnesota's leading healthcare organizations.

CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.