Dispatcher - DPW

City of Indianapolis; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Indianapolis seeks a dispatcher to receive, evaluate, and dispatch emergency and non-emergency calls for the Department of Public Works and related departments.

You will answer calls, relay information to staff, maintain records, monitor equipment, and uphold confidentiality in a fast-paced dispatch environment.

Qualifications

• High School diploma or equivalent; one year experience preferred.
• Able to communicate effectively in writing and speech.
• Able to learn and fluently operate computer and radio systems; read maps.

Responsibilities

• Answers emergency and non-emergency telephone calls and radio requests.
• Re-transmits information to appropriate personnel or agencies.
• Maintains paper/computer records as required by Central Dispatch.
• Monitors equipment and reports problems as directed.
• Maintains confidentiality of information.

Skills

Oral and written communication

Computer & radio systems operation

Map reading

Education

High School diploma or equivalent

1 year experience preferred

Job description

Overview

Position is responsible for receiving, evaluating, and dispatching emergency and non-emergency calls for the Department of Public Works (*DPW) and other related Departments.

Position Responsibilities

• Answers emergency and non-emergency telephone calls and radio requests as required.
• Re-transmits information received to appropriate personnel or agencies as needed.
• Maintains all paper and/or computerized records as required by Central Dispatch.
• Monitors United Water equipment and report problems as directed.
• Maintains confidentiality of all information.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Qualifications

High School diploma or equivalent, and one (1) year experience is preferred. Ability to effective communicate orally and in writing. Ability to learn and fluently operate a computer system, radio system and any other related equipment. Ability to read a map and have basic knowledge of City of Indianapolis geography.

Working Conditions

Work is conducted in an environment that is consistent with Dispatch centers.

All rates are weekly.

2026 Rate Sheet - To view our rate sheet, please copy and paste this link into your web browser: https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:5e20097e-ebaa-4d21-bbda-dca9a0bec89b

Optional Life Insurance Employee Only (rates per $1,000 per month).

Additional

• 25-29 $0.058
• 30-34 $0.083
• 35-39 $0.099
• 40-44 $0.132
• 45-49 $0.223
• 50-54 $0.363
• 55-59 $0.600
• 60-64 $0.795
• 65-69 $1.329
• 70 + $2.054

Important Perf Update

• For more information on eligibility options, refer to Proposal 21-288 https://bit.ly/3exq8yR
• All employees hired/rehired after to 1/1/2022 have a choice to select the PERF Hybrid plan (3% + Pension) or the INPRS My Choice: Retirement Savings plan (3% + 1% Contribution). The Hybrid plan consists of two components:
  • Annuity Savings Account (ASA) - This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.
  • Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.
• Employees hired/rehired by the City and County between 1/1/2017 and 12/31/2021 will be automatically enrolled in the PERF My Choice: Retirement Savings plan. This plan is an annuity savings account (ASA) only plan and does not have a pension component. Any service that an employee has in the My Choice: Retirement Savings Plan will not count toward the service time requirements for pension eligibility in the Hybrid Plan.

• 20 percent vested after 1 full year of participation
• 40 percent vested after 2 full years of participation
• 60 percent vested after 3 full years of participation
• 80 percent vested after 4 full years of participation
• 100 percent vested after 5 full years of participation
• All employees hired/rehired prior to 1/1/2017 are grandfathered into PERF Hybrid plan. The Hybrid plan consists of two components:

• Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.
• Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.

• City Employees hired/rehired between 1/1/2017 and 12/31/21 that are members of the City AFSCME labor union can choose to enroll in either the PERF My Choice: Retirement Savings plan or the PERF Hybrid plan. Both plans are described above. Employees have 60 days to choose which option they want, and by state law this cannot be changed. If no choice is made, the employee will then be automatically added to the PERF My Choice: Retirement Savings plan.

• The Indiana General Assembly has enacted a provision that allows public employees to make voluntary contributions in addition to the mandatory three percent (3%) contributions. Employees may contribute up to an additional ten- percent (10%) of their compensation per pay period to the annuity savings account. This means that the maximum level of contributions to the annuity savings account under this new provision is thirteen percent (13%) of an employee's compensation per pay period.
• Employees who separate from the city within their first ten (10) years of employment need to contact INPRS - PERF regarding their ASA account.

Contact Information

Questions relating to PERF may be directed to INPRS - PERF at:

Indiana Public Retirement System

Public Employees' Retirement Fund

One North Capitol, Suite 001

Indianapolis, Indiana 46204

[phone]