Dispatcher - Dallas Terminal

Gulf Winds International; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Dallas Terminal Dispatcher to ensure efficient service and operational excellence. This role involves managing relationships with independent contractors and employee drivers, facilitating load distribution, and collaborating with various departments to meet customer needs. The ideal candidate will possess strong organizational and communication skills, with a focus on problem resolution. Join a forward-thinking company committed to innovation and quality in the logistics sector, where your contributions will directly impact service excellence and profitability.

Qualifications

• Strong problem-solving skills and leadership abilities.
• Must possess professional communication and writing skills.

Responsibilities

• Ensure timely and efficient service to customers and drivers.
• Achieve driver retention and growth goals while maintaining relationships.

Skills

Organizational skills

Professional communication

Problem Resolution Skills

Computer skills (MS Word, Excel, Outlook)

Logistics and Intermodal experience

Education

High School Diploma or GED

Tools

Prism Software

Job description

Job Title: Dallas Terminal Dispatcher

Department: Operations

Location: Dallas

Reports To: Terminal Manager

Position Type: Full-time

Company Overview

Gulf Winds International, Inc.is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure.

Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling’s past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.

Purpose of Position

The Dispatcher position is responsible to ensure timely, accurate and efficient service to GWI customers and drivers. Requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking and superior communications ability.

Primary Job Responsibilities

• Ensure Independent Contractor satisfaction by facilitating load distribution.
• Achieve driver retention and growth goals by ensuring driver success while maintaining strong relationships with the independent contractors and employee drivers.
• Work closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.
• Promote a culture of Operational Excellence focused on safety and quality.
• Execute daily workload while ensuring customer requirements are met to achieve World Class service.
• Track and manage all Gulf Winds equipment to ensure proper utilization.
• Cross-train to cover workload distribution when the Terminal Manager is out.
• Openly communicate challenges/opportunities as they arise along with creative solutions to overcome.
• Manage cost with a focus to increase profitability of the terminal as well as minimizing cost to our customers.
• Ensure proper maintenance and cleanliness/up-keep of the facility, as well as ensuring the facility is stocked with the correct supplies and materials.
• Manage quarterly KPIs to support company goals.
  
  

Requirements: Knowledge, Skills, and Abilities

• Organizational skills.
• Must possess professional communication & writing skills.
• Must be a self-starter and willing to work with minimal supervision.
• Problem Resolution Skills
• Computer skills (Internet and Prism Software preferred)
• Must be computer literate with MS Word, Excel and Outlook
• Logistics and Intermodal experience preferred.
• Perform other related duties as assigned.
  
  

Minimum Qualifications

• Must be a DFW Metroplex resident
• High School Diploma or GED
• Must be dependable and able to work independently.
• Previous Transportation experience preferred.