Dispatcher - Dallas Terminal

Gulf Winds International, Inc.; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Dispatcher to ensure timely and efficient service for customers and drivers. This role emphasizes problem-solving, leadership, and communication skills, making it essential for achieving driver retention and operational excellence. You'll manage relationships with independent contractors and collaborate with various departments to deliver world-class service. If you're a self-starter with a passion for logistics and a commitment to quality, this is a fantastic opportunity to make a significant impact in a dynamic environment.

Qualifications

• Strong problem-solving skills and leadership abilities are essential.
• Must be a self-starter willing to work with minimal supervision.

Responsibilities

• Ensure Independent Contractor satisfaction by facilitating load distribution.
• Work closely with departments to best serve drivers and customers.
• Manage cost to increase terminal profitability while minimizing customer costs.

Skills

Organizational skills

Professional communication

Problem Resolution Skills

Computer skills (MS Word, Excel, Outlook)

Logistics and Intermodal experience

Education

High School Diploma or GED

Tools

Prism Software

Job description

Career Opportunities with Gulf Winds International Inc.

A great place to work.

Careers At Gulf Winds International Inc.

Current job opportunities are posted here as they become available.

Gulf Winds International, Inc.is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure.

Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling’s past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.

Purpose of Position

The Dispatcher position is responsible to ensure timely, accurate and efficient service to GWI customers and drivers. Requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking and superior communications ability.

Primary Job Responsibilities:

• Ensure Independent Contractor satisfaction by facilitating load distribution.
• Achieve driver retention and growth goals by ensuring driver success while maintaining strong relationships with the independent contractors and employee drivers.
• Work closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.
• Promote a culture of Operational Excellence focused on safety and quality.
• Execute daily workload while ensuring customer requirements are met to achieve World Class service.
• Track and manage all Gulf Winds equipment to ensure proper utilization.
• Cross-train to cover workload distribution when the Terminal Manager is out.
• Openly communicate challenges/opportunities as they arise along with creative solutions to overcome.
• Manage cost with a focus to increase profitability of the terminal as well as minimizing cost to our customers.
• Ensure proper maintenance and cleanliness/up-keep of the facility, as well as ensuring the facility is stocked with the correct supplies and materials.
• Manage quarterly KPIs to support company goals.

Requirements: Knowledge, Skills, and Abilities

• Organizational skills.
• Must possess professional communication & writing skills.
• Must be a self-starter and willing to work with minimal supervision.
• Problem Resolution Skills
• Computer skills (Internet and Prism Software preferred)
• Must be computer literate with MS Word, Excel and Outlook
• Logistics and Intermodal experience preferred.
• Perform other related duties as assigned.

Minimum Qualifications:

• Must be a DFW Metroplex resident
• High School Diploma or GED
• Must be dependable and able to work independently.
• Previous Transportation experience preferred.