Dispatcher & Customer Service Representative

RPM Freight Systems; West Palm Beach (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Base Salary + Commission

Medical, dental, and vision insurance

Life insurance and disability coverage

401(k) with employer match

Maternity & Paternity Leave

Job summary

RPM Freight Systems in West Palm Beach, FL is seeking a Dealer Account Manager to oversee logistics for assigned client accounts. This full-time position integrates dispatching, customer experience, and operational decision-making into one role.

The ideal candidate will have experience in customer service and strong communication skills. Compensation includes a base salary plus commission and benefits like health insurance and a 401(k) plan.

Qualifications

• Experience in customer support, service, or experience roles.
• Ability to communicate clearly and courteously.
• Commitment to delivering high levels of customer satisfaction.

Responsibilities

• Plan and coordinate vehicle transportation activities.
• Serve as the primary point of contact for customers.
• Maintain accurate shipment data in systems.

Skills

Customer support experience

Professional phone presence

Strong computer proficiency

Working knowledge of vehicles

Effective problem-solving skills

Verbal and written communication skills

High attention to detail

Education

High school diploma or equivalent

Job description

Dealer Account Manager

RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered with Dealers Choice Auto Transport to offer an expanded value set to customers. Dealers Choice Auto Transport is an auto transport specialist for dealerships nationwide, providing fully-for highline and exotic vehicles and offering clients the proper shipping they need.

Your Role

As a Dealer Account Manager, you serve as the operational and customer coordination lead for assigned shipments and client accounts. Your role integrates dispatching, customer experience, and operational decision-making into one accountable position. You plan, prioritize, and execute daily logistics activities, resolve issues, manage exceptions, and ensure a high service experience. This is a full‑time on‑site role in West Palm Beach, FL.

Day‑to‑Day Responsibilities

Operational Dispatch & Logistics Coordination

• Plan and coordinate vehicle transportation activities from pickup through delivery.
• Evaluate shipment requirements, timelines, and constraints to determine optimal execution plans.
• Independently resolve service issues, delays, or exceptions to protect customer experience.
• Balance service expectations with operational efficiency and business priorities.

Customer Experience & Account Support

• Serve as the primary point of contact for customers via phone and email.
• Provide proactive updates, manage expectations, and address escalations with professionalism.
• Translate customer needs into actionable logistics plans.
• Deliver a consistent white‑glove experience aligned with DCAT service standards.

Systems, Documentation & Communication

• Maintain accurate shipment data, notes, and documentation in transportation management systems.
• Communicate clearly with internal teams and external partners to ensure smooth execution.
• Support shipping and receiving processes in compliance with company policies.

Judgment, Prioritization & Continuous Improvement

• Prioritize competing demands in a fast‑paced environment with minimal supervision.
• Apply sound judgment to daily operational decisions impacting customers and carriers.
• Identify recurring issues and contribute ideas to improve workflows, service quality, and scalability.

Preferred Qualifications

• Experience in customer support, customer service, or customer experience roles.
• Professional phone presence with the ability to communicate clearly and courteously.
• Strong computer proficiency and comfort navigating multiple systems.
• Working knowledge of vehicles and basic automotive concepts.
• Demonstrated commitment to delivering high levels of customer satisfaction.
• Strong verbal and written communication skills with the ability to build rapport.
• Effective problem‑solving skills and sound judgment in fast‑paced environments.
• High attention to detail with strong organizational and time‑management skills.
• Prior experience in the auto transport industry preferred.
• High school diploma or equivalent required.
• Office Hours: Monday – Friday, 8/9 am – 6/7 pm; alternating Saturdays, 9 am – 6 pm.

Compensation and Benefits

• Base Salary + Commission.
• BCBS (medical), Delta Dental & VSP (vision).
• Life insurance, short & long‑term disability – paid by us.
• Maternity & Paternity Leave.
• 401(k) with generous employer match.

Come as You Are

RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not an exhaustive list of all responsibilities, duties, and skills. All employees may be required to perform duties outside of their normal responsibilities from time to time.

Recruitment Agency Notification

RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.