Dealer Logistics & Customer Experience Lead

RPM; West Palm Beach (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Life insurance

Short & long-term disability – paid by

Maternity &Paternity Leave

401(k) with generous employer match

Job summary

RPM is seeking a Dealer Account Manager for a full-time on-site role in West Palm Beach, FL. You will lead dispatch, customer experience, and operational decisions to ensure high-quality service for shipments and client accounts.

Responsibilities include coordinating transportation, communicating with customers, and maintaining accurate shipment data across systems. A strong emphasis on problem-solving, attention to detail, and professional communication is required.

Qualifications

• Experience in customer support, customer service, or customer experience roles.
• Professional phone presence with the ability to communicate clearly and courteously.
• Strong computer proficiency and comfort navigating multiple systems.
• Working knowledge of vehicles and basic automotive concepts.
• Demonstrated commitment to delivering high levels of customer satisfaction.

Responsibilities

• Plan and coordinate vehicle transportation activities from pickup through delivery.
• Evaluate shipment requirements, timelines, and constraints to determine optimal execution plans.
• Independently resolve service issues, delays, or exceptions to protect customer experience.
• Balance service expectations with operational efficiency and business priorities.
• Serve as the primary point of contact for customers via phone and email.

Skills

Customer service

Phone presence

Communication

Systems proficiency

Automotive knowledge

Problem solving

Time management

Attention to detail

Auto transport experience

Education

High school diploma or equivalent

Job description

RPM is seeking a Dealer Account Manager for a full-time on-site role in West Palm Beach, FL. You will lead dispatch, customer experience, and operational decisions to ensure high-quality service for shipments and client accounts.

Responsibilities include coordinating transportation, communicating with customers, and maintaining accurate shipment data across systems. A strong emphasis on problem-solving, attention to detail, and professional communication is required.