Dispatcher Customer Service Representative

OHA Virginia LLC; Fredericksburg (VA); In loco; USD 35.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) matching

Opportunity for advancement

Paid time off

Descrizione del lavoro

OHA Virginia LLC is looking for a Dispatcher/Customer Service Representative in Fredericksburg, VA. This full-time position requires a U.S. Citizen who can deliver excellent customer service while managing multiple tasks with strict deadlines. Key responsibilities include providing timely service, ensuring jobs are done correctly the first time, and effectively solving customer issues. Compliance with background checks is mandatory. The company offers benefits like 401(k) matching and advancement opportunities.

Competenze

• Must be U.S. Citizen.
• Must pass a background check once hired.
• High level of customer service.

Mansioni

• Provide Excellent Customer Service.
• Show up on time.
• Do the job correctly the first time.

Conoscenze

Customer service

Oral communication

Task management

Problem assessment

Collaboration

Listening

Descrizione del lavoro

Overview

• Benefits:
• 401(k) matching
• Opportunity for advancement
• Paid time off
• OHA Home Services
• OHA Mission: Build lifelong customers by providing honest answers with the absolute best service at fair prices. Be the only company our customers think of when they need HVAC Services, Plumbing, House Generators, Water Heaters, and Gas Fire Logs.
• OHA Core Values:
  • Be on time, with the parts and tools we need to fix the problem the first time we show up.
  • Provide honest solutions to customer's problems.
  • Offer fair and competitive pricing.

Position

• Position Title: Dispatcher/Customer Service Representative
• Location: Fredericksburg, VA
• Status: Full Time
• Number of Positions: 1

Qualifications

• Must be U.S. Citizen
• Must pass a background check once hired
• High level of customer service
• Possess good oral communication skills
• Ability to manage multiple tasks at once with strict deadlines and prioritization skills
• Ability to assess problems and recommend viable solutions to resolve issues
• Demonstrate the ability to work collaboratively with others and departments to achieve objectives and resolve escalations
• Ability to listen and comprehend calls while evaluating customer service and missed sales opportunities to increase performance behavior

Responsibilities

• Provide Excellent Customer Service.
• Show up on time.
• Do the job correctly the first time.
• All other responsibilities assigned by your direct supervisor not mentioned in the posting.

Policies

• Probationary Period: All employees must complete a 90 working days probationary period from the first day of work
• Background Check: Potential employees must pass a background check once hired since the employee will be working with company-sensitive information

Applying

• Send three (3) professional references.