Dispatcher & Customer Service Coordinator

Total Tech Corporation; West Yarmouth (MA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Company equipment provided

Paid time off

Paid holidays

Birthday off

Medical insurance

Dental coverage

Vision coverage

Short-term disability

401(k) with company match

Employee Assistance Program

Job summary

Harris Warren– A Tech24 Company is seeking a Dispatcher in West Yarmouth, MA. This Regular Full Time Clerical role focuses on coordinating service requests, dispatching technicians, and maintaining accurate work orders with strong emphasis on customer communication.

The position offers weekly pay and full company benefits. You will join a team that values organization, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or GED.
• 1–3 years of customer service, administrative, or dispatch experience.
• Experience in HVAC and/or food service is a plus.
• Strong verbal and written communication skills.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Detail oriented and dependable.
• Proficient in computer systems, Microsoft Office, and service/dispatch software.

Responsibilities

• Answer customer calls and respond to service inquiries in a timely, professional manner.
• Create and manage service work orders in the system.
• Dispatch and schedule technicians based on priority and availability.
• Communicate appointment details, updates, and follow-ups with customers.
• Coordinate effectively between customers, technicians, and internal teams.
• Maintain accurate records, documentation, and job statuses.
• Support administrative tasks, including parts orders and invoicing.
• Provide excellent customer service while ensuring efficient service operations.

Skills

Customer service

Dispatch experience

Communication

Organizational skills

Multitasking

Detail oriented

Team oriented

Calm under pressure

Computer systems

Education

High school diploma or GED

Tools

Microsoft Office

Dispatch software

Job description

Harris Warren– A Tech24 Company is seeking a Dispatcher in West Yarmouth, MA. This Regular Full Time Clerical role focuses on coordinating service requests, dispatching technicians, and maintaining accurate work orders with strong emphasis on customer communication.

The position offers weekly pay and full company benefits. You will join a team that values organization, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.