Dispatcher

Tech24; West Yarmouth (MA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Company computer provided

Paid time off

401(k) with company match

Health, dental, vision insurance

Job summary

Tech24 is seeking a Customer Service & Dispatcher to join our team in West Yarmouth, MA. This role serves as the central hub for customer communication, coordinating service requests, dispatching technicians, and ensuring work orders are processed accurately and efficiently.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. You will play a key role in delivering an exceptional customer experience while keeping field operations running smoothly through

Qualifications

• High school diploma or GED required.
• 1–3 years of customer service, administrative, or dispatch experience (dispatch experience preferred).
• Experience in HVAC and/or food service industry is a plus.

Responsibilities

• Answer customer calls and respond to service inquiries in a timely, professional manner.
• Create and manage service work orders in the system.
• Dispatch and schedule technicians based on priority and availability.
• Communicate appointment details, updates, and follow-ups with customers.
• Coordinate effectively between customers, technicians, and internal teams.
• Maintain accurate records, documentation, and job statuses; support administrative tasks including parts orders and invoicing.
• Provide excellent customer service while ensuring efficient service operations.

Skills

Customer service

Dispatch

Communication

Organization

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Dispatch software

Job description

Why Join Tech24

At Tech24, We Invest In Our People So They Can Focus On Delivering Exceptional Service. When You Join Our Team, You Can Expect

• Weekly Pay – Reliable pay, every week
• Fully Equipped for Success – Company computer and equipment provided
• Work-Life Balance – Generous paid time off, paid holidays,and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1stof the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

Harris Warren – A Tech24 Company

Location: West Yarmouth, MA 02673

Compensation Range: $25-30/hr

Why Join Tech24

At Tech24, We Invest In Our People So They Can Focus On Delivering Exceptional Service. When You Join Our Team, You Can Expect

• Weekly Pay – Reliable pay, every week
• Fully Equipped for Success – Company computer and equipment provided
• Work-Life Balance – Generous paid time off, paid holidays,and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1stof the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

Position Summary

As part of the Harris Warren team and broader Tech24 network, the Customer Service & Dispatcher serves as the central hub of communication between customers, technicians, and internal teams. This dual-role position is the first point of contact for customers and a critical part of service operations, responsible for coordinating service requests, dispatching technicians, and ensuring work orders are processed accurately and efficiently.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. This role plays a key part in delivering an exceptional customer experience while keeping field operations running smoothly through effective scheduling, communication, and follow-through.

Key Responsibilities

• Answer customer calls and respond to service inquiries in a timely, professional manner
• Create and manage service work orders in the system
• Dispatch and schedule technicians based on priority and availability
• Communicate appointment details, updates, and follow-ups with customers
• Coordinate effectively between customers, technicians, and internal teams
• Maintain accurate records, documentation, and job statusesSupport administrative tasks, including parts orders and invoicing
• Provide excellent customer service while ensuring efficient service operations

Qualifications

• High school diploma or GED required
• 1–3 years of customer service, administrative, or dispatch experience (dispatch experience preferred)
• Experience in HVAC and/or food service industry is a plus
• Strong verbal and written communication skills
• Excellent organizational skills and ability to multitask in a fast-paced environment
• Detail-oriented, dependable, and able to work with minimal supervision
• Proficient in computer systems, Microsoft Office, and service/dispatch software
• Strong problem-solving skills with a team-oriented mindset
• Ability to remain calm, clear, and in control under pressure

Compensation Transparency

The advertised pay range for this position is $25-30 per hour. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/