Dispatcher- Cranbury, NJ

FailSafe Communications; New Jersey; On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company

Professional and personal development

Shareholder opportunity

Disability insurance

Life insurance for dependents

Wellness program

Gym reimbursement

Employee Assistance Program (EAP)

Job summary

Cooper Electric Supply, LLC in Cranbury, NJ is seeking a Dispatch Coordinator to schedule CDL and non-CDL drivers and communicate delivery details with customers. You will analyze routes, review logs, and resolve issues with drivers and internal teams to keep operations running smoothly.

The role requires strong communication, problem-solving, and organizational skills, plus the ability to learn dispatch software and manage multiple tasks in a fast-paced environment.

Qualifications

• Ability to learn and adapt to various software systems.
• Strong problem-solving and analytical thinking skills.
• Ability to work effectively with multiple variables and limited standardization.
• Excellent written and verbal communication skills.

Responsibilities

• Dispatch and schedule CDL and non-CDL drivers.
• Communicate with customers regarding deliveries and service issues.
• Analyze routes, review driver logs, and maintain accurate records.
• Resolve delivery issues through regular communication with drivers, customers, and internal teams.
• Print and distribute daily manifests.
• Direct vehicle movement within the yard and coordinate repairs as needed.
• Provide shift handoff reports to ensure smooth transitions.

Skills

Software proficiency

Problem-solving

Analytical thinking

Multitasking

Written communication

Organizational skills

Dispatch systems

Tools

Dispatch software

Job description

There's a Place for You at Cooper Electric Supply, LLC.

A career at Cooper Electric Supply, LLC is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Cooper Electric Supply, LLC offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout the northeast and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

Being "Powered by Difference" means we respect and value diverse perspectives. Cooper Electric Supply, LLC we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

What You Will Do

• Dispatch and schedule both CDL and non-CDL drivers.
• Communicate with customers regarding deliveries, special handling requests, and service-related issues.
• Analyze routes, review driver logs, and maintain accurate records.
• Resolve delivery issues through regular communication with drivers, customers, and internal teams.
• Print and distribute daily manifests.
• Direct the movement and positioning of trucks and trailers within the yard.
• Assess truck capacity and identify alternative delivery solutions when needed.
• Coordinate vehicle repairs and communicate equipment-related issues.
• Provide detailed shift handoff reports to ensure seamless transition between teams.
• Escalate driver concerns or performance issues to leadership as appropriate.
• Partner with the operations team to identify, troubleshoot, and resolve issues during the shift.
• Review orders and routes proactively to identify and correct potential problems.

What You Will Bring

• Ability to learn and adapt to various software systems.
• Strong problem-solving and critical-thinking skills.
• Ability to work effectively in situations with multiple variables and limited standardization.
• Ability to interpret and follow written, verbal, diagrammatic, and scheduling instructions.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Proficiency in computer applications and dispatch-related systems.

Compensation

Salary Range: $26.00 - $28.00 per hour

Location: Cranbury, NJ

Monday-Friday 8:30am-5pm.

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs

• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube , LinkedIn , Facebook and Instagram and learn how we're "Powering Progress for Future Generations".

Learn more at https://www.cooper-electric.com/.

Cooper Electric Supply, LLC is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail] .

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more,

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,