Dispatcher Coordinator

Valcourt Group; Phoenix (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

Valcourt Group, a leader in exterior maintenance services, seeks an Operations Coordinator in Phoenix. You will relay daily instructions to drivers and coordinate routes to ensure on-time service. This on-site role handles customer call-ins, updates delivery times, and works with the customer service team on scheduling.

You’ll review driver manifests and report issues to the Operations Manager. The position requires strong organization, communication, and problem-solving to keep daily operations

Qualifications

• Customer service oriented and able to communicate clearly with drivers and customers.
• Strong teamwork and organizational skills are essential.
• Effective time management and ability to prioritize tasks.
• Clear communication and problem-solving abilities.

Responsibilities

• Communicate schedules, route changes, and conditions to drivers.
• Handle all customer call-ins and update expected delivery/service times.
• Make outgoing calls to resolve issues such as locked gates or missed services.
• Coordinate deliveries and services with the customer service department.
• Post routes and pickups; sequence routes and pickups as needed.
• Review driver manifests daily for accuracy and document notes with drivers.
• Verify manifest information and ensure proper posting of data.
• Keep Operations Manager informed of issues and resolutions.
• Perform other duties as assigned.

Skills

Customer Service

Teamwork

Organization

Time Management

Communications

Decision Making

Job description

Operations Coordinator

The Operations Coordinator communicates daily activities to the team to ensure service goals are achieved on time. This position can be responsible for various aspects of dispatch including fielding incoming calls from employees and customers, routing of drivers, and account/customer resolution.

Essential Functions

• Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
• Handle all customer call-ins and updates customer on expected delivery/service times
• Make outgoing calls to customers regarding issues such as locked gates and missed services
• Work with the customer service department on scheduling deliveries or services
• Post route & pick-ups and deliveries and sequences routes & pick up and deliveries as needed
• Review driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery/service information
• Conduct route check in to ensure that all information on the manifest is accurate and complete so that it can be posted properly
• Keep Operations Manager updated on issues and resolution of issues
• Perform other duties as assigned
  

Qualifications

• Customer Service
• Teamwork
• Organization
• Time Management
• Communications
• Decision Making and Problem Solving

Company Description

Valcourt Building Services works with building owners and property managers to provide preventative maintenance, repairs, safety consulting, and comprehensive building envelope restorations to extend the life of a structure and protect property value. Valcourt works on commercial office buildings, high-rise residential buildings, parking garages, stadiums, hospitality buildings, and healthcare buildings.

For 35 years Valcourt has grown from a small window cleaning company serving the Washington, DC area into one of the largest exterior maintenance companies in the country. We proudly serve clients from our offices in New Jersey, Pennsylvania, Maryland, Virginia, Georgia, Florida, and Texas.