Dispatcher - ComTrans

Global Medical Response; Milwaukie (OR); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Global Medical Response is seeking a Dispatcher in Milwaukie, Oregon. The role involves routing transportation orders to external providers, handling same-day requests, and supporting multiple departments. It is a full-time, on-site position with an hourly pay of $22.00.

The ideal candidate will have 2–4 years of routing/dispatch experience, a high school diploma (or equivalent), and excellent communication skills. Proficiency in Office software and strong organizational abilities are essential.

Formación

• Communicate effectively in English.
• Experience in routing, dispatch and related processes.
• Proficient with Microsoft Office and data entry.
• Ability to multi-task and stay organized.
• Team oriented with strong customer service focus.

Responsabilidades

• Dispatch and route transportation orders to external providers.
• Process same-day and urgent requests, coordinating with providers.
• Identify recurring transports and assign to consistent providers.
• Resolve trip issues with providers (late arrivals, no-shows).
• Provide customers with trip confirmations and ETAs; manage communications.

Conocimientos

English communication

Routing & dispatch

MS Office

Time management

Customer service

Data entry

Independent work

Team player

Educación

High School

Descripción del empleo

Dispatcher

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

BASIC FUNCTION

The Dispatcher manages all aspects of routing transportation orders to external providers efficiently, ensuring all prior day transportation are assigned to appropriate providers. Manages same day dispatch issues and requests. This position supports all Departments within ComTrans and in support of the ComTrans mission and goals. This position utilizes business knowledge, independent and creative thinking. ComTrans is a safety sensitive company

Job description(s) are subject to change based on business necessity

EMPLOYEE STATUS

Regular: Full-time; $22.00 per hour/ non-exempt position.

REQUIREMENTS

Education: High School Graduate or equivalent preferred but not required

Experience: 2-4 years experience in routing and dispatch required.

Age: All ComTrans employees must be at least 18 years old.

SKILLS, KNOWLEDGE, ABILITIES

The Dispatcher must be able to:

• Communicate effectively both verbally and written in English.
• Be thoroughly knowledgeable of our all dispatch function (viewed as an expert) including routing, scheduling, mapping, time constraints, and data entry.
• Maintain an organized and efficient work environment.
• Exceptional knowledge of all area streets, address, direction.
• Multi-task, balance workload, and demonstrate good organization skills.
• Work independently with little supervision.
• Be a strong team player.
• Understand customer service internally and externally.
• Utilize information systems and the Microsoft Office suite of Programs.
• Able to quickly learn and become an expert in routing program(s)
• Use sound judgment in making decisions and solving problems.
• Utilize time management skills - prioritizing and planning.

RESPONSIBILITIES

• The Dispatcher Dispatch Manager/Operations Manager
• Ensure all prior day transports are routed to external providers.
• Process same day and urgent requests, communicating directly with external providers to cover trips.
• Identify recurring transports and attempt to assign to consistent provider.
• Work with provider(s) to resolve trip issues (late, no-shows, etc.)
• Review trips requests for accuracy (address, appointment time, return times, etc., )
• Answer phone calls from customers and communicate with providers to resolve customer issues (ETA’s, no-show, etc.)
• Provide customers with trip confirmations and ETA’s, call providers when necessary.
• Work with providers in providing trip data.
• Conduct preliminary investigation regarding customer complaints by contacting assigned provider.
• Perform data entry as required
• Other duties as assigned.

Why Choose GMR?

Global Medical Response and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Hereyou’llembark on meaningful work that will make an impact on you and the customers we serve.View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.