Dispatcher - Auburn

Taylor-Metal-Products; Auburn (WA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer 401k matching

Paid vacation, sick time, and holidays

Job summary

Taylor Metal Products, a leading manufacturer of steel roofing and siding, is seeking a Dispatcher to coordinate deliveries of materials, supplies, and services. The role focuses on timely scheduling, route optimization, and ensuring customer satisfaction while maintaining safety standards.

The ideal candidate will have 2–5 years of external delivery driver experience, a high school diploma or equivalent, and forklift certification (to be provided in-house).

Qualifications

• High school degree or equivalent preferred.
• Basic math skills.
• Written communication skills.
• Reading skills.
• 2-5 yr external delivery driver exp. preferred.
• Forklift certification required (will certify in-house).

Responsibilities

• Schedule and dispatch delivery vehicles to customer locations.
• Coordinate deliveries and manage routes to ensure on-time service.
• Relay work orders and updates between drivers, supervisors, sales, and customers.
• Maintain dispatch records, customer requests, and service details.
• Assist with communicating traffic hazards and service interruptions.
• Ensure compliance with DOT regulations and company policies.

Skills

Written communication

Reading

Basic math

Delivery driver experience

Education

High school degree or equivalent

Tools

Forklift certification

Job description

Taylor Metal Products is a leading manufacturer of high-end steel roofing and siding products. We have been in business for over 40 years and continue to grow each year. We always hold true to our motto, Quality Products, Exceptional Service.We are seeking a Dispatcher to join our team who will be responsible for coordinating deliveries of materials, supplies, and services in a timely and efficient manner that prioritizes customer satisfaction while adhering to established safety standards.Supervisory and Management duties:Typically, 5-20 subordinates including Delivery DriversSupervisory tasks involved:DirectingTrainingEssential Functions:Monitor personnel or equipment locations and utilization to coordinate service and schedules.Schedule or dispatch delivery vehicles to appropriate locations, according to customer requests, specifications, or needs.Oversee all communications within specifically assigned territories.Relay work orders, messages, or information between delivery drivers, supervisors, sales team, or customers.Confer with customers or supervising personnel to address questions, problems, delivery instructions, or requests for service or equipment.Prepare daily work and run schedules.Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.Receive or prepare work orders.Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.Arrange for, and dispatch, roadside assistance and/or repairs to company vehicles.Arrange for necessary repairs to restore service and schedules.Ensure timely and efficient movement of deliveries according to work orders and customer specifications.Coordinates and trains drivers according to and in compliance with DOT regulations and company rules.Provide updates to customers on delivery status.Order supplies or equipment and issue them to personnel.Perform related duties as assigned by supervisorMaintain compliance with all company policies and proceduresBenefits:Medical, Dental, and Vision insuranceEmployer matching 401kPaid Vacation TimePaid Sick TimePaid HolidaysQualifications:High school degree or equivalent preferredBasic math skillsWritten communication skillsReading skills2-5 yr. external delivery driver exp. preferredForklift certification required (will certify in-house)Valid Driver’s licenseTaylor metal is committed to equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, age, genetic information, protected veteran status, or any other unlawful factor and complies with all applicable laws including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance).All external services required will be sought out by Taylor Metal ProductsPrincipals only – Recruiters, please do not contact Taylor Metal Products for services.No solicitations – Do NOT contact us with unsolicited services or offers.