Patient Logistics Coordinator

Allegheny Health Network; Pittsburgh (Allegheny County); In loco; USD 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Allegheny Health Network seeks a role focused on optimizing bed utilization and ensuring precise patient placement across AHN facilities. You will use triage notes and hospital protocols to assign patients to the most appropriate unit, verify insurance coverage, and coordinate with physicians and care teams to resolve placement challenges and ensure smooth patient flow.

The position emphasizes proactive monitoring of bed availability, efficient transfers, and continuous process improvements to

Competenze

• High School/GED or six months or equivalent experience.
• Experience operating a PC, using multiple screens, and various software applications.
• Experience using a multichannel phone system.
• Medical terminology and insurance verification experience.
• Call Center Experience.

Mansioni

• Optimize bed utilization and patient placement within AHN facilities.
• Leverage triage notes and hospital protocols to assign patients to appropriate units.
• Verify insurance coverage and eligibility through multiple channels.
• Collaborate with physicians, care managers, and hospital teams to coordinate transfers.
• Monitor bed availability and expedite patient placement to minimize wait times.
• Field transfer requests and escalate delays to the Transfer Center.
• Develop strategies to improve efficiency and reduce wait times.
• Maintain accurate EMR of bed assignments and patient information.
• Precept/mentor new employees.

Conoscenze

Customer service

Multitasking

Communication

Problem solving

Formazione

High School Diploma or GED

Associates Degree

Strumenti

EMR systems

Multichannel phone system

Insurance verification software

PC with multiple monitors

Descrizione del lavoro

GENERAL OVERVIEW

Responsible for optimizing bed utilization and ensuring appropriate patient placement within AHN facilities. This involves leveraging triage notes and hospital protocols to assign patients to the most clinically appropriate unit, verifying insurance coverage and eligibility through multiple channels payer contacts, online resources, and electronic verification systems, to advise on the most appropriate facility, and proactively addressing any placement challenges to ensure efficient patient flow

• Leverages Electronic Medical Record (EMR) registration and bed request data to identify and resolve bottlenecks in patient flow, proactively optimizing bed utilization and improving patient throughput.20%
• Proactively identifying and resolving potential patient placement challenges.10%
• Maintaining accurate EMR of bed assignments and patient insurance information.10%
• Facilitates smooth and efficient patient transfers by collaborating and partnering with physicians, care managers, hospital operations, clinical teams, and referring hospitals, ensuring effective communication and coordination throughout the notification process.15%
• Proactively monitors bed availability and cleanliness in assigned units/facilities, anticipating needs and expediting patient placement to minimize wait times10%
• Ensures timely resolution of delays and concerns impacting patient flow by promptly escalating issues to the Transfer Center clinical team10%
• Appropriately field incoming transfer request calls5%
• Developing and implementing strategies to optimize bed utilization and reduce wait times.10%
• Analyzing data related to patient placement to identify areas for improvement in efficiency and effectiveness5%
• Other duties as assigned or requested.

Company

Allegheny Health Network

Job Description

GENERAL OVERVIEW

Responsible for optimizing bed utilization and ensuring appropriate patient placement within AHN facilities. This involves leveraging triage notes and hospital protocols to assign patients to the most clinically appropriate unit, verifying insurance coverage and eligibility through multiple channels payer contacts, online resources, and electronic verification systems, to advise on the most appropriate facility, and proactively addressing any placement challenges to ensure efficient patient flow

Essential Responsibilities

• Leverages Electronic Medical Record (EMR) registration and bed request data to identify and resolve bottlenecks in patient flow, proactively optimizing bed utilization and improving patient throughput.20%
• Proactively identifying and resolving potential patient placement challenges.10%
• Maintaining accurate EMR of bed assignments and patient insurance information.10%
• Facilitates smooth and efficient patient transfers by collaborating and partnering with physicians, care managers, hospital operations, clinical teams, and referring hospitals, ensuring effective communication and coordination throughout the notification process.15%
• Proactively monitors bed availability and cleanliness in assigned units/facilities, anticipating needs and expediting patient placement to minimize wait times10%
• Ensures timely resolution of delays and concerns impacting patient flow by promptly escalating issues to the Transfer Center clinical team10%
• Appropriately field incoming transfer request calls5%
• Developing and implementing strategies to optimize bed utilization and reduce wait times.10%
• Precept/mentor new employees5%
• Analyzing data related to patient placement to identify areas for improvement in efficiency and effectiveness5%
• Other duties as assigned or requested.

Qualifications

Required

• High School/GED or six months or equivalent experience
• Experience operating a PC, using multiple screens, and various software application.
• Experience using a multichannel phone system
• Medical terminology and insurance verification experience
• Call Center Experience

Substitutions

• OR, one previous year of related experience, preferably within a medical setting, financial services, or a high volume fast paced customer service area.

Preferred

• Associates Degree

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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