Dispatcher - Admin Assistant

Time Savers HVAC; Loveland (OH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive health insurance package

Paid holidays

Vacation package

Paid time off (PTO)

Retirement program

On-the-job training

Job summary

Time Savers Heating & Cooling in Loveland, OH is hiring for a full-time Dispatcher - Admin Assistant to deliver outstanding customer service and keep our daily operations running smoothly. This entry-level office role supports scheduling, dispatching, billing, and marketing tasks while providing friendly service to clients and collaborating with a small team.

The position offers a competitive hourly wage of $18.00–$23.00 plus benefits, paid holidays, PTO, and opportunities to grow with the

Qualifications

• High school diploma or equivalent.
• Ability to use Microsoft Office products.
• Customer service skills.

Responsibilities

• Answer incoming calls to schedule or reschedule appointments.
• Maintain the dispatch board and keep technicians informed.
• Debrief technicians and follow up with customers.
• Respond to emails and perform data entry.
• Assist with social media and marketing initiatives.

Skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Time Savers Heating & Cooling is currently hiring for a full-time Dispatcher - Admin Assistant to provide great customer service in the Loveland, OH area. This entry-level office admin position earns a competitive wage of $18.00 - $23.00/hour, depending on experience.

In addition to competitive pay and our family-oriented culture, we offer our Dispatcher - Admin Assistant the following benefits:

• Competitive health insurance package
• Paid holidays
• A vacation package
• Paid time off (PTO)
• A retirement program
• On-the-job training

DAY-TO-DAY

This entry-level admin position is full-time and typically works in our office from 7:30 AM – 3:30 PM Monday – Friday.

As a Dispatcher - Admin Assistant, you are the cornerstone of our company. You answer incoming phone calls to schedule or reschedule appointments as well as help customers with anything else they may need. Your friendly voice is a welcoming first impression as our clients reach out for HVAC services. Using your excellent customer service skills, you build a great rapport with each client. Because you invest time in having a thorough knowledge of our services, you confidently answer client questions.

You schedule calls to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. Keeping everything organized, you maintain the dispatch board and keep our technicians informed. After each service call, you debrief technicians and follow up with customers. You enjoy completing these happy calls, but if complaints occur, you use your customer service skills to quickly resolve the situation. When dispatching our technicians, you accurately relay necessary information. If complaints occur, you use your customer service skills to quickly resolve the situation.

In addition to your dispatch duties, you maintain the maintenance agreements, including billing, scheduling, renewals, and new contracts. You also respond to emails, process customer financing, contact sales leads, order parts, and complete data entry. Beyond these responsibilities, you'll contribute to the growth of our company by managing our social media accounts, engaging with our online community, and assisting with marketing initiatives and promotions. This is a great opportunity for someone who enjoys variety in their day, thrives in a fast-paced environment, and loves building strong relationships with clients while taking pride in being part of a team that makes a difference. You love working directly with our clients and take pride in the part you play in our company!

ABOUT TIME SAVERS HEATING & COOLING

At Time Saver Heating & Cooling, we have over 30 years of experience in residential and commercial heating and air conditioning. We install and service gas furnaces, oil furnaces, heat pumps, air conditioners, boilers, ductless systems, and indoor air quality systems for residential use. Our goal is to provide reliable quality service for all our customers' needs. With expert technicians and professional installations, we will fix it right the first time!

As a family-oriented company, we truly appreciate our valued employees. We enjoy a relaxed atmosphere with easy processes set in place to keep us organized. In addition to excellent benefits and perks, we offer a supportive work environment!

OUR IDEAL DISPATCHER - ADMIN ASSISTANT

• Efficient - effectively prioritizes multiple tasks
• Customer-oriented - provides great customer service
• Detail-oriented - approaches tasks in an organized fashion

If this sounds like you, keep reading!

REQUIREMENTS FOR A DISPATCHER - ADMIN ASSISTANT

• High school diploma or equivalent
• Ability to use Microsoft Office products
• Customer service skills

Experience in an administrative or customer service position is preferred but not required. Knowledge of the HVAC industry would be a plus.

Location: 45140